Program Manager - MED

IdahoPTV; Boise (ID); On-site; USD 49,000 - 50,000; Full time

Benefits offered by this job

Paid sick and vacation

Retirement plans

Life insurance

Disability insurance

Flexible Spending Accounts (FSA)

Training opportunities

Some telecommuting possible

Job summary

State of Idaho’s Bureau of Medicaid Enterprise Systems is seeking a Program Manager based in Boise to oversee Medicaid systems operations. You will lead vendor oversight, contract management, service desk ticket handling, and coordinate with auditors to complete mandatory tasks.

Ideal candidates have experience in medical claims systems or billing, staff supervision, and strong communication, problem-solving, and teamwork abilities. This role is on-site in Boise with comprehensive compensation.

Qualifications

• Experience managing a major program and leading professional staff.
• Strong communication, problem-solving, and team-building skills.

Responsibilities

• Oversee Medicaid systems operational needs including vendor management and project management.
• Manage contracts, service desk tickets, and SLA oversight with vendors.
• Coordinate audits with Federal and State auditors and ensure compliance.

Skills

Leadership

Problem solving

Communication

Job description

USA:ID:Boise | Program Management | Full Time

35.42 - 36.54 USD per hour

Posted 12 days ago | Apply before September 17, 2026

*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

TheProgram Manageroversees Medicaid systems operational needs, which include vendor management, project management, contract management, service desk ticket management, and work closely with Federal and State auditors to complete all mandatory audit tasks. This might include a ‘soft’ credit pull to verify identity for access to certain Federal systems.

We are seeking a highly organized candidate with experience in medical claims systems and/or billing; supervising staff; communication and interpersonal skills; problem solving skills; critical thinking skills and team building competencies. This position will be located inBoise.

This position is not eligible for telework.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Manage team that performs daily responsibilities for the Bureau of Medicaid Enterprise Systems including vendor oversight, contract SLA management, vendor invoicing, and ticket processing.
• Work closely with Federal and State auditors to complete all mandatory audit tasks.
• Communicate with internal and external stakeholders including contractors, auditors, Centers for Medicare & Medicaid Services (CMS), Medicaid systems, internal staff, providers and stakeholders for systems topics.
• Collaborate with policy, other bureaus, vendors, and leadership to draft system impact statements for change requests.
• Foster professional interpersonal relationships with other intergovernmental professionals, policy analysists, program budgeting, and project managers within the department.
• Manage, direct, complete, and support projects related to all Medicaid systems as determined by leadership.
• Support the development and maintenance of policies and procedures, contract management, and procurement activities.
• Attend hearings and admin reviews for appeals.
• Complete other duties, tasks, or assignments assigned by management.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of management practices as well as experience providing technical proficiency, problem-solving, communication, and program area training. Typically gained by at least one-year experience managing a major Program and providing leadership of professional staff. Candidates may also qualify through completing upper-division college-level management coursework along with experience in a significant Leadership role.

If you have questions, please contact us at

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [e-mail]
PHONE:[phone]

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.