Program Manager, Intensive Care Management

mhctn; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Mental Health Cooperative, Inc. (MHC) in Nashville, TN, seeks a Program Manager- Level 1 Care Management to lead Intensive Services across PACT, CTT, CCFT, and ICC, supervising supervisors and coordinating care.

You will coach teams, ensure policy adherence, and support crisis management, admissions/discharges, and community referrals while partnering with the Facility Administrator and Office Coordinator.

Responsibilities

• Provide direct supervision to Care Management Supervisors for each Level 1 care management program at Metro Campus. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits.
• Provide leadership, coaching, and support to all Level 1 care management teams across the agency.
• Monitor and ensure program protocols/policies and procedures are carried out.
• Conduct planning sessions and meetings with teams as required by the Agency and as needed.
• Promptly address team concerns and work to obtain resolution.
• Responsible for on-site consulting with Office Coordinator, Facility Administrator, and Care Managers as needed or assigned.
• Provide support and consultation for care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities.
• Ensure consumer's daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review care management documentation to ensure this documentation is individualized and meets consumer's needs and shows medical necessity for continued service.
• Ensure consumers are provided with efficient transitions within the Agency and in the community.
• Assist teams with referral and linkage to community resources and advocate for consumers when necessary.
• Meet regularly with Facility Administrator for supervision.
• Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings.
• Participate and facilitate in special staffings for Consumers as needed and/ or requested.
• Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings.
• Counsel care manager supervisors on performance and complete scheduled performance appraisals. Ensure care management staff complete scheduled performance appraisals distributed by Human Resources.
• Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.).
• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.
• Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual.
• Assist in the hiring of Care Management staff.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow-up with contacts.
• Team Leadership and Collaboration

Job description

Mental Health Cooperative, Inc. (MHC) in Nashville, TN, seeks a Program Manager- Level 1 Care Management to lead Intensive Services across PACT, CTT, CCFT, and ICC, supervising supervisors and coordinating care.

You will coach teams, ensure policy adherence, and support crisis management, admissions/discharges, and community referrals while partnering with the Facility Administrator and Office Coordinator.