Program Manager III

ServiceSource, Inc.; Washington (District of Columbia); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health coverage for you and family

Disability, Life, AD&D insurance

403(b) retirement plan with company匹配

Flexible Spending and Health Savings

Employee Assistance Program

Wellness Program

Tuition Assistance

Paid time-off

Job summary

ServiceSource, Inc. in Washington, DC seeks a seasoned Program Manager to implement and administer programs for a nonprofit-style organization. You will supervise project groups, align initiatives with long-term goals, and provide expert guidance across domains.

Responsibilities include evaluating programs, ensuring compliance, liaising with customers and suppliers, and developing customized solutions for client needs. Strong leadership and communication are essential.

Qualifications

• High school diploma or GED required.
• Five years of related experience may substitute for a Bachelor's degree.
• Security Clearance and background check requirements determined by the contract.
• Valid driver’s license and/or reliable transportation for work-related travel.
• Preferred: Experience working with people with disabilities.
• Preferred: One year of direct management experience.

Responsibilities

• Execute programs meeting the organization’s mission and needs.
• Supervise program staff to ensure service quality.
• Develop customized solutions for client needs.
• Participate in program evaluation using data analysis.
• Ensure services comply with applicable standards and regulations.
• Liaise between customer and supplier for product sourcing.
• Create schedules and deliverables, identifying resources.
• Prepare evaluation/assessment reports and other documentation.
• Perform other duties as assigned.

Skills

Problem solving

Analytical skills

Multitasking

Prioritization

Communication skills

Microsoft Office

Zoom

Microsoft Teams

Customer service

Independent work

Education

High school diploma / GED

5 years related experience substitute for Bachelor's

Tools

Microsoft Office

Zoom

Microsoft Teams

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Salary/Hourly Rate:95,000

Job Summary

Implements and administers one or more programs for an association, non-profit, or similar organization. Program Managers are strategic individuals who supervises groups of projects and focuses on long term business objectives. Serves as a leader of authority with expert level knowledge in one or more areas. Makes authoritative decisions and recommendations. Plans, organizes and guides projects and subordinate employees. May be called on to consult in other areas.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Executes programs that meet the needs of the organization's target population and that are in alignment with the organizations stated mission.
• Supervises the work of program staff to ensure the quality of service is provided.
• Assist in the development of customized solutions to individual client needs.
• Participates in program evaluation by collecting and analyzing data in support of key performance matrix.
• Ensures all services provided are in compliance with applicable standards and regulations.

Additional Responsibilities

• Serves as a liaison between the customer and supplier for product sourcing.
• Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources.
• Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Educational Development (GED).
• Required: Five (5) years of related experience can be substituted for a Bachelor's degree.
• Security Clearance and background check requirements, if applicable are determined by the contract.
• Required: Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Preferred: Experience working with people with disabilities.
• Preferred: One (1) year of direct management experience.

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize multiple competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Advanced Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specificprograms and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems andadapt to new information and guidance quickly.
• Excellent verbaland writtencommunication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service skills (phone and in person).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is primarily performed in an office, community, or remote work environment and requires the ability to sit, stand, walk, communicate, and operate standard office equipment, including computers and telephones. The employee may occasionally lift and carry items weighing up to 20 pounds, travel locally for meetings, trainings, or program activities, and move between work locations. Frequent use of vision, hearing, and manual dexterity is required to complete administrative, supervisory, and documentation responsibilities.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information