Direct Support Professional

ServiceSource, Inc.; Alexandria (VA); On-site; USD 51,577,344 - 65,463,552; Full time

Benefits offered by this job

3 weeks PTO

11 paid holidays

Tuition reimbursement

Wellness & development perks

Health, vision, dental

Job summary

ServiceSource, Inc. is hiring Direct Support Professionals in Alexandria, VA to empower adults with developmental disabilities to live fuller, more independent lives.

Starting at $18/hr with Monday–Friday day shifts, 3 weeks PTO, 11 holidays, and generous benefits including health, vision, dental, retirement matching, and tuition reimbursement.

Qualifications

• High School diploma (or GED) and at least one year of experience with adults with developmental disabilities or related field.
• Preferred: college courses in human services or a bachelor's degree with relevant experience.

Responsibilities

• Create, lead, and support participants in daily programming across academic, social, and life skills.
• Develop and implement Personal Centered Plans and ensure regulatory compliance.
• Maintain PCP records, quarterly reports, and daily notes with accurate documentation.
• Communicate with families, guardians, coordinators, and team; report concerns as needed.
• Support safety, behavior, and enrichment activities consistent with PCP outcomes.

Education

High School diploma or GED

College-level courses in human services

Bachelor's degree in human services

Tools

Microsoft Office

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Make a Difference Every Day!

ServiceSource is hiring passionate Direct Support Professionals to join our Adult Day Support Program in Alexandria, VA, empowering adults with developmental disabilities to live fuller, more independent lives.

For over 50 years, we've been a trusted leader in Northern Virginia – building partnerships, creating opportunities, and supporting our community. Now, we want YOU on our team!

Competitive Pay: Starting at $18/hr

Work‑Life Balance: Monday‑Friday, day shifts only – no evenings or weekends.

Generous Time Off: 3 weeks PTO + 11 paid holidays

Career Growth: Tuition reimbursement, upward mobility, and $500 annual wellness & development perks

Comprehensive Benefits: Health, vision, dental, retirement matching, life insurance, and more

Job Summary

Responsible for creating, leading, and supporting assigned participants in their daily programming in the areas of academic, social, life and leisure skills as well as recreational activities. Assists in the development and implementation of Personal Centered Individual Service Plans (ICP) including social, community inclusion, communication, behavior, and skill development. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy/procedure.

Primary Duties

• Provide active engagement and support for all individuals assigned, including community integration/inclusion, training, leisure, communication, mobility, behavior, personal care (feeding, etc.), bus loading/unloading, medication, safety and risk management.
• Provide input and implement Person Centered Plans (PCP) outcomes, support activities, and protocols as written to ensure a safe and healthy environment and proper documentation and progress. Maintain accurate information for the PCP, quarterly reports and daily notes.
• Maintain a safe, clean, and orderly environment. Immediately report any unsafe conditions or medical concerns to the Program Manager (or designee). Follow established written protocols and plans. Report any allegations of abuse, neglect, or exploitation according to ServiceSource policy/procedures. Complete incident reports as required.
• Ensure accuracy of records and documentation per the PCP, regulatory and company standards. Inform the Program Manager of missing or inaccurate information immediately.
• Communicate with family members, guardians, authorized representatives, residential providers and Support Coordinators regarding participant's illness, incidents, progress, etc. as directed by the Program Manager. Keep team members apprised of any concerns as needed.
• Perform related duties and responsibilities as assigned or requested.

Additional Duties and Responsibilities

• Maintain participant records, daily notes, quarterly reports, etc. per Medicaid, Licensure and CARF standards.
• Adhere to health and safety regulations.
• Participate and/or provide input for the PCP process (plan, quarterlies, daily notes) and work with the team to implement, monitor and review the individual’s written plan.
• Utilize appropriate behavior intervention techniques, proper lifting, feeding, and transferring techniques as written.
• Complete and pass the Orientation to Development Disabilities (ODD) test and competencies.
• Participate in department, participant, and staff committee meetings.
• Participate in trainings as required by funding sources and the corporation.

Qualifications: Education, Experience and Certification(s)

• Required: A High School diploma (or GED) and at least one year of experience working with adults with developmental disabilities or in a related field.
• Preferred: High School diploma (or GED) plus college‑level courses in the human services field and experience working with adults with developmental disabilities, or a bachelor's degree in the human services field and experience working with individuals with developmental disabilities.

Knowledge, Skills and Abilities

• Relates well to people with disabilities.
• Well organized and self‑directed, a team player.
• Strong interpersonal and organizational skills; can relate to people at all levels.
• Ability to interpret a variety of instructions in written and oral form.
• Demonstrates good judgement and decision‑making skills.
• Ability to develop and implement professionally written PCPs and supporting documentation.
• Ability to initiate and lead age‑appropriate and engaging activities, social groups, etc. with the individuals.
• Ability to write routine reports and correspondence.
• Ability to speak professionally and effectively to others.
• Knowledge of communication and its resources.
• Physical ability to support individuals with personal care (feeding, toileting, transferring, etc.).
• Drivers whose duties involve transporting participants must possess a current and valid driver's license and be covered under ServiceSource's driver's insurance. Must pass the online driving training if eligible to drive.
• Ability to pass a criminal background check and drug screening as required.
• Working knowledge of Microsoft Office software and other basic computer programs.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)‑Retirement plan in which the company matches dollar for dollar on a generous percentage up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance to help you manage your work and life needs.
• A generous paid time‑off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.