Program Manager III

Kelly Services; Austin (TX); Vor Ort; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Zusammenfassung

Kelly Services seeks a Program Experience Manager to oversee end-to-end customer experience for Training Center Programs and to manage daily operations at the Austin facility. You will coordinate onsite activities, hospitality, vendor relationships, and inventory while ensuring program excellence and cross-functional integration.

You will travel domestically up to 20% and contribute to a learning environment with a strong emphasis on service, accuracy, and timely execution.

Qualifikationen

• Bachelor's degree required; 5+ years in training and development and/or hospitality.
• Excellent interpersonal and communication skills; strong organizational abilities.
• Ability to meet deadlines in a fast-paced environment; adaptable and proactive.
• High level of accountability, reliability, agility and responsiveness.

Aufgaben

• Support end-to-end customer experience for Training Center Programs and on-site operations.
• Serve as primary contact for Training Center Austin and related programs.
• Maintain training center facilities and coordinate with facilities teams.
• Perform daily operational tasks: food/bev management, site setup, and vendor management.
• Manage inventory of supplies and materials for training programs and events.
• Oversee cross-charging and budgeting; manage contracts, PO procurement, and AP.
• Collaborate with partners to ensure seamless program integration and timely issue resolution.
• Develop knowledge of Aesthetics products and programs; perform other duties as assigned.

Kenntnisse

Interpersonal skills

Organizational skills

Communication

Flexibility

Hospitality

Self-motivated

Tech savvy

Ausbildung

Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Cvent

Jobbeschreibung

Program Manager III

Job Description

Program Experience Manager Summary: Responsible for the comprehensive end-to-end customer experience strategy, program coordination, and customer support, the Program Experience Manager will play an integral role in customer engagement with our programs and in building and maintaining a high level of program satisfaction. In addition, the Program Experience Manager will oversee the facilities and daily operations of the Training Centers, ensuring the physical space is well-maintained, functional, and supports an optimal learning environment. The Program Experience Manager will report to the Associate Director, Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

Responsibilities

• Support the end-to-end customer experience for the Training Center Programs by organizing and coordinating all onsite program operations and hospitality.
• Serve as the primary point of contact for programs held at the Training Center Austin location, including day-to-day activities for Training Center Programs and all other corporate programs and events.
• Maintaining the training center facilities by monitoring the physical space and coordinating with facilities as needed.
• Carrying out daily operational tasks during educational programs, such as food and beverage management, site setup and preparation, and overall site management. Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions.
• Maintain inventory of supplies and materials used for training programs and events within the center.
• Manage cross-charging process for all non Immersive events and programs held at the Training Center in Austin. Manage the HCP transparency reporting process for all Immersive programs.
• Collaborate with cross-functional partners to ensure seamless program integration. Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns.
• Develop and maintain a high level of knowledge of Aesthetics products and programs. Perform other duties as assigned.

Qualifications

• Bachelor s degree is required 5+ years of experience in training and development and/or hospitality is required
• Excellent interpersonal/relationship building and communication skills Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
• High degree of flexibility in adapting to a rapidly changing environment High level of accountability, reliability, agility, and responsiveness
• Keen eye for detail, and unmatched enthusiasm for hospitality High-energy, self-motivated and task oriented
• Comfortable integrating technology into center initiatives
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Experience with Cvent is preferred
• Flexibility in work hours and overtime including weekends

Additional Requirements

Role is based in Austin, TX Ability to travel up to 20 + domestically including overnight is required Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.