PROGRAM MANAGER II (SRPS - Internal Only Recruitment)

Maryland; Baltimore (MD); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Paid leave

Telework eligibility

On-site fitness center

Public transit access

Job summary

The Maryland State Retirement Agency is seeking a senior manager for the Retirement Life Team within the Data Control Unit. This role oversees day-to-day operations, guides process improvements, and ensures unit goals are met efficiently, coordinating resources for long-term success.

You will train staff, interpret pension law and regulations, and serve as the subject matter expert on team matters. This telework-eligible, hybrid position is based in Baltimore and offers comprehensive state

Qualifications

• Bachelor's degree from accredited college or university.
• 4 years of professional work experience, including at least 2 years leading or supervising staff.
• Experience aligning operations with state policies and regulations.

Responsibilities

• Managing the Retirement Life Team in handling the Retired Life Master File and related files.
• Plan, organize, direct and control work to meet timely, accurate results.
• Train staff and ensure adherence to Agency policies and state laws.
• Supervise team members, coach and provide performance feedback.
• Interpret pension law and regulations relating to the Data Control Unit.
• Act as subject matter expert on team issues and projects.
• Coordinate special projects such as COLA, 1099s, legislation changes.

Skills

Staff leadership

Project management

Pension knowledge

Education

Bachelor's degree

Tools

Microsoft Excel

Data management systems

Job description

Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a defined benefit retirement system covering State and local government employees of Maryland. It’s composed of twelve (12) separate retirement and pension systems with over 50 different rule sets. The System has over 433,000 participants (customers), including 210,000 members who are actively employed and participating in the System, 179,000 payees who receive a monthly payment from the System, and 44,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date. Located in Baltimore’s Central Business District, SRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site caf. Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways. If you’re seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS. This position is designated as telework eligible for a hybrid schedule under the State of Maryland’s Telework Policy, after successfully completing the defined required training period. This is a Management Services Position that serves at the pleasure of the appointing authority. THIS RECRUITMENT IS LIMITED TO CURRENT EMPLOYEES OF THE STATE RETIREMENT AND PENSION SYSTEM (SRPS).

GRADE

STD0020

LOCATION OF POSITION

120 East Baltimore Street
Baltimore, Maryland 21202

Main Purpose of Job

This position serves as a senior manager for the Retirement File Maintenance Team within the Data Control Unit of the Agency overseeing one of the major functions of the Unit. This position is responsible for assisting the supervisor in the day-to-day operations of the assigned function to ensure that Unit goals and objectives are met efficiently and effectively. This manager is also responsible for working with the Director and Deputy Director of the Unit to modify processes and procedures as necessary, to develop plans to successfully complete assigned projects, and organize resources for the long-term success of the Unit.

POSITION DUTIES

• Managing the Retirement Life Team in the performance of responsibilities in compliance with established procedures for the purpose of managing the administration of the Retired Life Master File and related files.
• Planning, organizing, directing and controling all aspects of the work performed by the Team to ensure the Team responsibilities are completed in a timely and accurate manner.
• Ensuring that staff members are properly trained and executing Agency, Division and Unit objectives in accordance with Agency policies, procedures, State Laws and the Code of Maryland Regulations.
• Supervising staff assigned to the Team to include being knowledgeable about the activities and behaviors of staff, establishing regular processes to measure performance, being available to staff, and consistently guiding, encouraging and coaching staff as appropriate.
• Interpreting and developing expert level knowledge of Pension Law and regulations as they relate to the Data Control Unit.
• Serving as the “subject matter expert” on issues/questions related to the managed Team.
• Communicating with internal and external customers to include motivating employees through effective feedback, presenting facts, ideas, and concepts in a clear manner, using appropriate style and format in communications, and listening well and responding appropriately to written communication.
• Coordinating special projects which may consist of Interest Workbook, COLA, 1099s, legislation changes, etc.

MINIMUM QUALIFICATIONS

• Education: Bachelors degree from accredited college or university
• Experience: At least 4 years of professional work experience, including at least 2 years of experience leading or supervising staff. Notes: Additional experience may substitute on a year-for-year for the degree requirement.

DESIRED OR PREFERRED QUALIFICATIONS

Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.

• Demonstrated experience providing training and supervising staff while overseeing day-to-day operations, balancing competing priorities, and ensuring work is completed accurately and timely.
• Demonstrated experience performing complex account reconciliations and calculations using Microsoft Excel, ensuring accuracy, completeness, and timely resolution of discrepancies.
• Demonstrated ability to research and resolve complex issues, review and analyze information, exercise sound judgement, and develop practical solutions to operational challenges while meeting established deadlines.
• Ability to independently manage multiple projects, special assignments, and evolving responsibilities while maintaining daily operations.
• Experience collaborating with internal departments and external agencies to support operational productivity and achieve organizational goals.
• High level understanding of pension laws, regulations and tax laws.

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS LIMITED TO CURRENT EMPLOYEES OF THE STATE RETIREMENT AND PENSION SYSTEM (SRPS) ONLY.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

STATE OF MARYLAND BENEFITS

• As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply.

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