Program Coordinator I / Assistant Branch Supervisor II - 192976

State of South Carolina; Mount Pleasant (SC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

15 days annual leave

15 days sick leave

13 paid holidays

State Retirement Plan

Job summary

The Assistant Branch Supervisor II role at the Mt. Pleasant DMV Branch Office in Mt. Pleasant, SC, supports the Branch Manager in day‑to‑day operations, customer service, and testing activities.

You will supervise staff, handle inquiries, and ensure procedures are followed to meet branch goals. Ideal candidates bring a high school diploma, DMV knowledge, and strong computer skills with Outlook, Excel and Word, plus leadership experience in a fast paced public service setting.

Qualifications

• Knowledge of DMV laws, regulations, policies and procedures.
• Proficient with Microsoft Outlook, Excel and Word.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Serve as manager-in-training to provide frontline leadership and oversee day-to-day branch operations.
• Supervise personnel matters including hiring, performance appraisals and disciplinary actions.
• Oversee customer service operations, testing programs and examiner utilization.
• Manage cash handling, deposits and accountability of funds.
• Assist the public with knowledge tests for CDL and vehicle services, and respond to inquiries.

Skills

DMV laws knowledge

Microsoft Outlook

Excel

Word

Leadership

Education

High school diploma

Tools

Phoenix

Job description

Job Responsibilities

Are you a team player with the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we have an opportunity for you! At the SCDMV we have an immediate opening for an out-going, dedicated, passionate and inspiring leader. Raise your hand if that’s you!

This position is located at the Mt. Pleasant(65) Department of Motor Vehicles (DMV) Branch Office in Mt. Pleasant, SC.

Responsibilities Of The Assistant Branch Supervisor II

• Serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes; including, but not limited to, the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office.
• Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure employees meet requirements and needs. Counsels and reprimands employees. Completes human resources requirements for subordinate personnel including EPMS rating and time entries/request in SCEIS.
• Provides oversight and direction for the operation of the offices, front line customer services of a branch office, along with knowledge and skills testing program and examiner utilization. Registers applicants for motor voter and/or selective service, if required.
• Reconciles daily activity reports to include bank detail, timesheets and approves refund requests. Secures audited documents, petty cash fund and accountable monies on a day-to-day basis. Responsible for ensuring building is secure. Assists in the preparation of close of day bank deposit and for securing all monies in bank depository. Performs routine maintenance on equipment.
• Assists the general public by administering knowledge tests for all classes to include CDL, along with processing driver and vehicle transactions. Answer customer inquiries pertaining to driver and/or vehicle services, in person, through email or by retrieving and responding to phone messages.
• Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly and yearly reports. Performs other duties as required by manager.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum Requirements

Minimum and Additional Requirements

• A high school diploma and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests. Where applicable, successfully certified to administer all classifications of road testing to include, knowledge skill tests, complete a formal CDL examiner course, that includes Introduction to CDL Licensing System, and Overview of the CDL Tests.

Additional Requirements

• Knowledge of DMV laws, regulations, policies, and procedures. Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees. Ability to communicate, both orally and in writing.
• Proficient in basic computer skills and experience with Microsoft Outlook, Excel, and Word. Proficient in Phoenix. Capable of performing management duties as outlined by Branch Office Manager.
• The Assistant Branch Supervisor II reports to the Branch Manager and assists the manager with the day-to-day front counter operations of the Branch Office after a period of training. Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service.
• Tasks are completed in a climate-controlled office setting.
• Must be able to lift up to 50 pounds.
• The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of the customers.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.

Preferred Qualifications

Agency Preferred

• A high school diploma and relevant program experience.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.