Program Coordinator I / Assistant Office Supervisor III - 193699

State of South Carolina; South Carolina; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance

Retirement plan

Paid time off

Employee assistance program

Job summary

The State of South Carolina Department of Motor Vehicles (SCDMV) is seeking an Assistant Office Supervisor III for the Motor Carrier Services Processing Unit at SCDMV Headquarters, Blythewood, SC. The role centers on supervising daily MCS processing and coordinating with supervisors and staff.

You will hire and train employees, develop training materials, and monitor performance metrics while ensuring accurate reporting.

Qualifications

• High school diploma; bachelor's degree may substitute for experience.
• Must complete a nationwide criminal background check.
• Experience in office management, discretion, and organization.
• Ability to train others and communicate professionally.
• Ability to supervise customer transactions and interact with the public.

Responsibilities

• Supervise daily processing of Motor Carrier Services (MCS).
• Hire and train new employees; develop training materials and sessions.
• Monitor performance metrics; prepare schedules and reports.
• Process MCS transactions and related programs; maintain accuracy.
• Maintain daily reports and records for month-end processing.
• Perform other duties as required by management.

Skills

Leadership

Team supervision

Multitasking

Training

Communication

Education

High school diploma

Bachelor's degree substituted

Job description

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an Assistant Office Supervisor to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

This position is in the Motor Carrier Services Processing Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of the Assistant Office Supervisor III

• Assistant Office Supervisor III (AOS III) will help with supervision of the daily processing of Motor Carrier Services (MCS). Report to the office Supervisor III or other senior managers as needed. Will be the liaising between the Office Supervisor III and other employees. Aid with hiring and training new employees. Develop training materials and conducting training sessions and workshops. Monitor both individual and team job performance metrics.
• Manages and tracks improvement plan Review and spot check daily work processed by Motor Carrier Processing Specilist (MCPS) for accuracy. Completes weekly recaps on areas where MCS is excelling or needing improvement/ growth. Relay productivity concerns to the Office Supervisor. Prepare daily work schedules. Assist with other administrative tasks, when required.
• Assist with preparing the deposit daily and update daily reports. Maintains call trackers, new account tracker, refund tracker and other trackers associated with Motor Carrier Processing. Responsible for keeping daily report to submit to manager for month end reports.
• Conducts transactions of Motor Carrier Services. Performs MCS transactions for all specialized programs (i.e., IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts, reinstatements, renewals, add, transfers, add w/transfer, delete vehicles, HVUT tax, IFTA tax returns, amendments, and decals, IRP/IFTA inventory, and other non-routine transactions. Maintains weekly productivity goal.
• Process PRISM USDOT discrepancies and FMCSA out of service reports; reviews error reports and makes corrections to support a report of Good Standing with FMCSA; Process IFTA suspension for non-filers; Update account status and report suspended, closed, revoked, and reinstated accounts and clear heavy use tax suspensions. Other reporting as needed in the advancement of MCS Programs, FHWA/IRS, and FMCSA/PRISM requirements.
• Performs other duties as required by the Processing Manager and Chief of MCO.

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required work experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Extensive knowledge of office management policies, practices and procedures and ability to exercise discretion in interpreting and applying same.
• Ability to plan and organize work activities effectively and independently.
• Ability to train other employees and deal courteously and effectively with the public both orally and in writing.
• Under minimal supervision, independently directs, performs, and supervises customer transactions.
• Must possess the ability to communicate effectively and to maintain confidentiality of files and records.
• Must display professional proficiency in all areas of job performance and possess good management skills.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.

Agency Preferred

• A high school diploma and two (2) years related job experience in business management, public administration, or administrative services.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidaysState Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.