Program Manager II, MBA Student Success & Professional Development

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 50,000 - 60,000; Full time

Job summary

The University of Missouri-Columbia's MBA Programs Office is hiring a Program Manager II, MBA Student Success & Professional Development to support MBA and specialized master's students with coaching, advising, and career development.

Reporting to the Director, the role collaborates with faculty, alumni, employers, and university partners to enhance the student experience, track outcomes, and coordinate programming and events. Evening/weekend work may be required for events.

Qualifications

• Minimum qualifications: Bachelor's degree or equivalent and at least 3 years of relevant experience.
• Experience in student success coaching, advising, or higher education administration.
• Experience collecting and reporting student outcomes and data.

Responsibilities

• Provide student success coaching and advising for MBA and specialized master's students.
• Develop and deliver professional development and career readiness programming.
• Manage student data, outcomes tracking, and program assessments.
• Coordinate events, orientation, and engagement activities for graduate business students.

Skills

Student coaching

Academic advising

Career coaching

Graduate learners

Data reporting

CRM systems

Regulatory knowledge

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

MyZou

PeopleSoft

Salesforce

Job description

Hiring Department

Robert J. Trulaske, Sr. College of Business Master's Programs Office.

Job Description

The Robert J. Trulaske, Sr. College of Business Master's Programs Office is recruiting for a Program Manager II, MBA Student Success & Professional Development to support MBA and specialized master's students through student success coaching, advising, professional development programming, student engagement, and operational support.

Reporting to the Director of MBA & Master's Programs, this position collaborates with faculty, staff, alumni, employers, and university partners to enhance the student experience and support positive academic, professional, and career outcomes. Responsibilities include student support, professional development programming, event coordination, communications, registration support, student data management, career outcomes tracking, rankings reporting, and employer and alumni engagement.

Key Responsibilities

Student Success Coaching and Advising

• Serves as the primary student success coach for MBA students and provides advising support in collaboration with the Senior Academic Advisor.
• Provides individualized coaching related to academic planning, professional development, career readiness, leadership development, and achievement of personal and professional goals.
• Monitors student progress and supports at-risk students through intervention strategies and referrals.
• Administers processes related to academic probation, withdrawals, dismissals, graduation clearance, and other enrollment adjustments in accordance with university policies.

Professional Development and Career Readiness

• Develops and delivers professional development, career readiness, networking, and student engagement programming for MBA and specialized master's students.
• Provides career coaching related to career exploration, professional branding, resume development, interviewing, networking, and job search strategies.
• Collaborates with alumni, employers, faculty, and university partners to promote experiential learning, networking, and professional development opportunities.
• Supports initiatives designed to improve student satisfaction, career readiness, and employment outcomes.

Student Data Management and Assessment

• Maintains and analyzes student, alumni, employment, engagement, and career outcomes data for assigned programs.
• Tracks key metrics including retention, progression, graduation, internship placement, and employment outcomes.
• Coordinates surveys and assessment activities and supports accreditation, rankings, and institutional reporting initiatives.
• Prepares reports, dashboards, and data submissions for program assessment, strategic planning, rankings organizations, and university leadership.
• Maintains accurate student records and ensures compliance with university policies and data management standards.

Program Operations and Student Services

• Directs new student orientation programming in collaboration with the Senior Academic Advisor.
• Coordinates student engagement activities, events, and virtual programming for graduate business students.
• Supports registration processes and collaborates with academic departments on enrollment planning, course scheduling, catalog updates, and curriculum changes.
• Provides information and support to students, faculty, staff, alumni, employers, and external partners regarding graduate business programs.
• Occasional evening and weekend work may be required to support student programs, events, orientations, employer engagement activities, and other departmental initiatives.

Faculty and Stakeholder Support

• Supports faculty in hybrid and online classroom environments.
• Collaborates with faculty, staff, alumni, employers, and university offices to support student success initiatives.
• Represents graduate business programs at recruitment, student engagement, and professional development events.
• Contributes to continuous improvement efforts that enhance the graduate student experience and program effectiveness.

Shift

Monday through Friday, 8am to 5pm, with occasional availability outside regular business hours as needed.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Experience in student success coaching, career coaching, academic advising, student affairs, career services, or higher education administration.
• Experience working with graduate, professional, or adult learners.
• Experience developing and facilitating professional development, career readiness, or student engagement programs.
• Experience collecting, analyzing, and reporting student, career outcomes, employment, or rankings-related data.
• Experience collaborating with faculty, staff, employers, and external partners.
• Experience using Microsoft Office and student information or CRM systems such as MyZou, PeopleSoft, or Salesforce.
• Knowledge of federal regulations pertaining to international students.
• Strong communication, organizational, and customer service skills.

Anticipated Hiring Range

Salary Range: $50,000 - $60,000 per year

Grade: GGS 010

University Title: Program Manager Il Student Support Services

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.