Program Manager II - Enrollment Marketing & Communications

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 54,000 - 60,000; Full time

Job summary

University of Missouri-Columbia is seeking a knowledgeable Enrollment Management Communication professional to manage enrollment campaigns, maintain audiences, build queries, and optimize CRM processes using Slate.

You will monitor campaign performance, make recommendations for improvements, and coordinate with campus partners to integrate departmental work into the overall campaign strategy. Strengthen email templates and content blocks and explore new Slate functionality for efficiency.

Qualifications

• Bachelor's degree and at least 3 years of relevant experience.
• Experience using a CRM or email platform to build audiences and execute communications; Slate preferred.
• Proficiency with Microsoft Office 365 apps including SharePoint, OneDrive and Teams.
• Ability to analyze campaign results, troubleshoot processes and propose practical improvements.
• Strong project management and ability to manage multiple deadlines and stakeholders.

Responsibilities

• Execute enrollment communication tactics, including Slate queries and recipient lists.
• Build, schedule, and quality-check communications for timing, personalization, and suppression rules.
• Develop procedures for CRM (Slate) and other systems.
• Set up templates and emails in Slate and DotDigital.
• Monitor performance and adjust tactics based on data.
• Collaborate with campus partners to align campaigns with overall strategy.

Skills

Attention to detail

Multitasking

Clear communication

CRM familiarity

Problem solving

Education

Bachelor's degree

Tools

Slate

DotDigital

SharePoint

OneDrive

Teams

Microsoft Office 365

Job description

Enrollment Management Communication

Our student communications team is looking for a knowledgeable, detail-oriented professional who can keep enrollment campaigns on track, maintain accurate audiences, build queries, and identify improvements in our CRM processes.

You will understand the goals of each campaign, ask the right questions to determine who we are trying to reach and use Slate to execute campaign tactics and to make sure each message reaches the right students at the right time.

You'll monitor the performance of ongoing tactics and give status updates, and make recommendations for future improvements to the overall campaign strategy. Communicators from across campus will get to know you as the go-to for student emails, Slate queries, and you'll get to make recommendations for incorporating departmental work into our overall campaign structure.

Between campaigns, you will strengthen our email templates and content blocks, research HTML email and CRM best practices, and help develop new Slate functionality that improves the student experience and makes our work more efficient.

Our team produces coordinated marketing and communications that support the divisions within Enrollment Management, including university-wide recruitment, recruitment travel, campus visits, applications, enrollment milestones and transactional communications. Our work includes targeted print materials, mailings, emails, digital content and text messages. Our team is highly efficient, collaborative, kind, and energetic. We are a team where all ideas warrant discussion, no viewpoint is discouraged, and everyone gets a seat at the table.

Job Responsibilities

• Executes enrollment communication tactics, including Slate queries and recipient lists, emails, letters, mailing lists, text-message audiences, social media target lists and related deliverables.
• Builds, schedules and quality-checks communications to ensure content, audience criteria, timing, personalization and suppression rules are accurate before launch, with the assistance of the supervisor.
• Develops procedures and guidelines for the execution of campaign tactics in CRM (Slate) and other systems.
• Sets up templates, standard content blocks, and individual email messages in email systems (Slate, DotDigital).
• Monitors and reports on the performance of current campaign tactics, discusses changes, and makes agreed upon adjustments.
• Reviews past performance and researches new approaches to identify successes, opportunities and recommendations for future campaigns.
• Schedules and executes departmental tactics for academic and support units.

Skills and Traits

• Pays close attention to detail when reviewing schedules, audience parameters, data and content.
• Works easily within software systems and navigates between several seamlessly.
• Uses sound judgment to identify issues, troubleshoot problems and recommend process improvements.
• Keeps track of many tasks at once and works quickly while maintaining accuracy.
• Communicates clearly and articulates professionally in person, virtual meetings, and in writing via email, Teams chat, inside the project management system, etc.

Shift

Monday - Friday, 8:00am-5:00pm.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Experience using a CRM or email platform to build audiences/queries and execute communications. Slate experience is strongly preferred.
• Proficient in Microsoft Office 365, including SharePoint, OneDrive and Teams.
• Ability to analyze campaign results, troubleshoot processes and recommend practical improvements.
• Strong project management and organizational skills, with the ability to manage multiple deadlines and stakeholders.
• Experience with strategic communications and/or marketing campaign development.

Anticipated Hiring Range

Salary Range: $54,000 - $60,000 Per Year

Grade: GGS 010

University Title: Program Manager ll Student Support Servies

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Cover Letter and Resume

Sponsorship Information

Employment visa sponsorship is not available for this position.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.