Program Manager II

University of Louisville; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

The University of Louisville seeks a Program Manager for Kentucky's Regional Medical Operations Coordination Center (RMOCC). This leader will support daily coordination, stakeholder engagement, and deployment of communication technologies to optimize patient movement and situational awareness across the Commonwealth.

The role collaborates with hospitals, EMS, public health, and emergency management partners, serving as the Director's designee when needed and ensuring readiness for routine and

Qualifications

• Bachelor's degree in a related field and six years of relevant experience or equivalent.
• Experience coordinating across EMS, hospitals, public health, and emergency management.
• Familiarity with care coordination platforms and incident response processes.

Responsibilities

• Support daily operations of the RMOCC, including workflows and situational awareness.
• Coordinate hospital capacity, EMS resources, and patient movement.
• Engage stakeholders and facilitate meetings and trainings.
• Assist with deployment of coordination technologies and dashboards.
• Lead operational readiness activities and exercises.

Skills

Program management

Stakeholder engagement

Operations coordination

Team leadership

Education

Bachelor's degree

Tools

Pulsara

Job description

Minimum Requirements: Bachelor's degree in a related field and six (6) years of relevant experience or an equivalent combination of education and experience. Grade 8 (Salaried) Position Description:

The RMOCC is a centralized coordination model designed to enhance real-time visibility, communication, and decision-making across EMS agencies, hospitals, public health partners, and emergency management stakeholders. The RMOCC supports regional load balancing, facilitates patient placement, and enables coordinated responses during routine operations and emergency events.
Kentucky is currently in the initial stages of RMOCC development, with foundational planning, stakeholder engagement, pilot design, and implementation activities underway. The model is being developed in collaboration with state and regional partners to establish sustainable statewide healthcare coordination capabilities.

Job Summary

The RMOCC Program Manager at the University of Louisville supports the RMOCC Director in the development, implementation, and operation of Kentucky's Regional Medical Operations Coordination Center. This position serves as a key operational leader responsible for daily coordination activities, stakeholder engagement, implementation of communication and coordination technologies, program administration, and operational readiness activities.
The RMOCC Program Manager works closely with hospitals, EMS agencies, healthcare systems, public health departments, and emergency management partners to support healthcare coordination, optimize patient movement, and improve situational awareness across the Commonwealth. The position serves as the Director's designee when needed and assists in maintaining readiness for both routine and emergency operations.

Core Responsibilities

(1) Operational Coordination & Program Management

• a. Support day-to-day operations of the RMOCC, including communication workflows, situational awareness activities, and coordination processes
• b. Assist with monitoring hospital capacity, EMS resource availability, patient movement, and healthcare system constraints.
• c. Coordinate routine operational activities among participating hospitals, EMS agencies, and healthcare partners.
• d. Support activation, operational management, and documentation during emergency events and surge situations.
• e. Track program milestones, deliverables, and implementation activities to support statewide RMOCC development.

(2) Stakeholder Engagement & Relationship Management

• a. Develop and maintain collaborative relationships with:
  • - Hospitals and health systems
  • - EMS agencies
  • - Public health departments
  • - Emergency management agencies
  • - State healthcare partners
• b. Facilitate meetings, workgroups, training sessions, and stakeholder engagement activities.
• c. Support onboarding and participation of healthcare organizations utilizing RMOCC services.
• d. Serve as a liaison between participating agencies and RMOCC leadership.
• e. Assist with communication efforts to promote stakeholder engagement and program adoption.

(3) Technology Implementation & Utilization

• a. Support implementation and adoption of care coordination and communication technologies, including Pulsara and related coordination platforms.
• b. Assist with training, onboarding, and technical support activities for participating organizations.
• c. Monitor system utilization and stakeholder adoption metrics.
• d. Collaborate with information technology and analytics teams to ensure operational effectiveness of communication platforms and dashboards.
• e. Support development and maintenance of healthcare resource visibility tools and regional operating dashboards.

(4) Operational Readiness & Emergency Preparedness

• a. Support readiness activities for RMOCC personnel, participating agencies, and coordination systems.
• b. Assist with development, review, and maintenance of operational protocols and standard operating procedures.
• c. Participate in preparedness exercises, drills, and training activities.
• d. Support integration of Incident Command System (ICS) principles across stakeholders and operational activities.
• e. Assist with maintenance of emergency communication and coordination capabilities.

(5) Data, Reporting & Quality Improvement

• a. Assist with monitoring operational data and performance metrics related to:
  • - Hospital capacity
  • - EMS utilization
  • - Patient transfer activity
  • - System throughput
  • - Surge events
• b. Support development of reports, dashboards, and operational summaries.
• c. Identify opportunities for workflow improvement and increased operational efficiency.
• d. Assist with grant reporting requirements, performance measures, and program evaluations.
• e. Contribute to continuous quality improvement initiatives.

(6) Personnel Support & Team Leadership

• a. Provide operational guidance and support to RMOCC coordinat