Program Manager II

ucf; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

CCIE Center for Community Schools at UCF is seeking a strategic leader to oversee operations, staff development, and program implementation across community initiatives. You will supervise the reporting team, coordinate processes, and build capacity through coaching and professional development, ensuring alignment with funding expectations.

Responsibilities include cross‑functional strategic planning, program management, reporting quality assurance, systems development, and partnership

Qualifications

• Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience.
• Experience developing and implementing systems, processes, and procedures to support grant administration and program operations.
• Ability to lead cross‑functional initiatives and stakeholder engagement.

Responsibilities

• Lead leadership and staff development to advance Center priorities.
• Coordinate Center business operations and process improvements.
• Translate priorities into actionable strategies and program objectives.
• Oversee program reporting, deliverables, and performance documentation.
• Develop and strengthen Center business operations systems and workflows.
• Build strategic relationships with internal and external stakeholders.

Skills

Leadership

Staff development

Strategic planning

Program management

Stakeholder engagement

Coaching

Process improvement

Education

Bachelor's or Master's degree

4+ years relevant experience

Job description

CCIE Center for Community Schools:

The UCF College of Community Innovation and Education (CCIE) brings together academic programs, centers and institutes focused on building stronger communities and elevating the human experience. The Center for Community Schools is a practice-based organization that provides community school technical assistance, university-assisted partnerships, training and development, and assessment and evaluation.

Responsibilities:

Leadership & Staff Development:

Provide leadership and supervision to the reporting team while supporting Center business operations through coordination of processes that advance priorities, contribute to team capacity‑building through coaching and professional development, and support the successful implementation of UCF Center for Community Schools initiatives.

Serve as a Center resource for program operations, reporting, resource stewardship, and process improvement while ensuring activities align with organizational goals, program objectives, and applicable funding expectations.

Strategic Planning & Program Management:

Collaborate with leadership and advise stakeholders to translate organizational priorities into actionable strategies, implementation plans, and program objectives.

Lead cross‑functional initiatives that strengthen program effectiveness, operational alignment, and long‑term sustainability while supporting the successful execution of Center initiatives.

Program Accountability and Reporting:

Oversee the coordination, development, and quality assurance of program reports, deliverables, and performance documentation.

Monitor implementation progress, identify opportunities for improvement, and support data‑informed decision‑making to promote accountability, transparency, and responsible stewardship of program resources.

Systems Development & Operational Excellence:

Design, implement, and enhance Center business operations systems, processes, and procedures to improve efficiency, scalability, and alignment with organizational priorities.

Develop operational workflows, funding processes, and deliverable tracking strategies while leveraging data, reporting trends, and stakeholder feedback to strengthen implementation and support consistent program execution.

Partnership Development & Stakeholder Engagement:

Build and maintain strategic relationships with internal and external stakeholders, including external consultants, field experts, and community partners, to support collaboration, communication, and alignment across Center initiatives.

Coordinate with consultants and subject‑matter experts to leverage specialized expertise, inform program development, and strengthen implementation.

Represent the Center in meetings, workgroups, and professional forums while fostering relationships that advance shared goals and strengthen community school implementation.

Technical Assistance & Training:

Lead the development and delivery of training, resources, and operational guidance to strengthen stakeholder understanding of program expectations, university processes, and implementation requirements. Collaborate with leadership and university partners to provide support that promotes effective program delivery, stakeholder capacity, and alignment with institutional and funding expectations.

Continuous Improvement:

Lead continuous improvement efforts by analyzing reporting data, stakeholder feedback, and performance trends to identify opportunities for operational enhancement at the Center.

Evaluate and refine processes, resources, and support strategies to improve efficiency, strengthen implementation practices, and enhance overall program performance.

Additional Responsibilities:

Lead and support special initiatives, strategic projects, and organizational priorities as assigned.

Perform other duties as assigned in support of the mission and objectives of the UCF Center for Community Schools.

Minimum Qualifications:

• Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Master's degree
• Experience developing and implementing systems, processes, and procedures to support grant administration and program operations
• Experience collaborating with internal and ext