Program Manager I - Vendor Management

Dish Network Corporation; Englewood, Northern (CO, KY); Hybrid; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health perks

HSA

401(k) match

ESPP

Flexible time off

Job summary

EchoStar is seeking a dedicated professional in Colorado to manage key vendor relationships within Payment Operations and drive cross-functional projects. The role includes prioritizing AI tool integrations to optimize billing processes and operational efficiency.

The candidate will act as the primary liaison for payment processing partners, lead incident resolution for payment issues, and deliver regular updates to executive leadership.

Qualifications

• Bachelor's degree in a related field and 1 year in payment operations or vendor relations.
• Experience with payment gateways and card payments.
• Strong project and release management skills.

Responsibilities

• Oversee vendor management for Payment Operations and serve as primary contact for processing partners.
• Lead AI tool integration to optimize billing workflows.
• Support incident management for payment-related issues and rapid resolution.
• Deliver project updates to executive leadership and align with department needs.
• Collaborate with cross-functional teams including engineers and API architects.

Skills

Vendor management

Project management

AI literacy

Excel / Sheets

Communication

Cross-functional collaboration

Education

Bachelor's degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent

Tools

Gemini

NotebookLM

Google Workspace Studio

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in‑person interview.

The DISH Payment Operations team requires a dedicated professional to manage key partner relationships and drive cross‑functional projects. The chosen candidate oversees vendor management functions, acts as the primary point of contact for payment processing partners, and manages system incidents to ensure operational alignment. Additionally, this role leads critical Billing and Credit Payments project management initiatives, including the strategic integration of artificial intelligence tools to optimise business processes.

What Success Looks Like (Objectives):

• Own vendor management functions for Payment Operations to streamline user access, contact list maintenance, and agenda planning
• Act as the primary point of contact for payment processing partners to build strategic relationships and drive enterprise goals
• Support incident management for payment‑related issues to drive rapid resolution with internal and external stakeholders
• Lead project management initiatives for the Billing and Credit organization, focusing heavily on the integration of operational AI tools
• Evaluate business opportunities and deliver routine project updates to executive leadership to align with departmental needs
• Influence cross‑functional teams and technical departments to ensure successful implementation of new billing functionalities

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring):

• Ability to work independently with limited supervision while driving toward operational goals
• Professional expertise in vendor management and strategic relationship building within payment processing ecosystems
• Strong skills in project management and release management to execute complex operational workflows
• Proficiency in AI application and literacy, specifically utilizing tools like Gemini, NotebookLM, and Google Workspace Studio to optimise workflows
• Advanced data interpretation skills using Microsoft Excel and Google Sheets to analyze metrics, build pivot tables, and establish facts
• Strong communication and collaboration skills to successfully work alongside front‑end developers, API architects, and executive leadership

Additional Qualifications:

• Experience working in or with payment gateways and card payment acceptance processes
• Familiarity with creating advanced Excel functions such as SUMIF, VLOOKUP, and exposure to Macros

Minimum Requirements:

• Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent
• 1 year of related experience in payment operations, project management, or vendor relations
• Must have at least 1 year of experience with:
  • Microsoft Office Applications and Google Suite
  • Managing technical projects or platform vendor relationships
  • Data analysis and operational metric interpretation

Visa sponsorship not available for this position

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish).