Program Manager (Hybrid)

Broadridge; Edgewood (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Bonus Eligible

Benefits information available

Job summary

Broadridge is seeking a Program Manager to lead strategy, governance, and delivery of high-impact client programs in the retail shareholder engagement space. You’ll build trusted client partnerships and align cross-functional teams to execute effectively.

You will establish scalable operating practices, turn competing priorities into measurable outcomes, and shape program growth to deliver exceptional value for clients and the business. This role offers significant leadership exposure.

Qualifications

• 5+ years of program management experience.
• Executive-level communication and leadership skills.
• Proven ability to build trusted, strategic relationships with clients and stakeholders.
• Ability to prioritize competing opportunities and align resources to program goals.
• Experience establishing standardized playbooks and operating frameworks.
• Strong knowledge of retail shareholder engagement strategies and KPI delivery.

Responsibilities

• Provide strategic direction, governance, and oversight across program activities and client initiatives.
• Serve as the central point of coordination across cross-functional teams to align business objectives with program goals.
• Represent the program in executive-level discussions, manage escalations, and guide strategic decisions.
• Create KPI standards and a measuring system to ensure delivery of program goals.

Skills

Program management

Executive-level communication

Relationship building

Prioritization

Playbooks

KPIs

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! Join us as a Program Manager and lead the strategy, governance, and delivery of high-impact client programs in the retail shareholder engagement space. You’ll build trusted client partnerships, align cross-functional teams, establish scalable operating practices, and turn competing priorities into measurable outcomes. This is an opportunity to shape program growth, influence executive decisions, and drive exceptional value for clients and the business.

Responsibilities

• This role provides strategic direction, governance, and Broaoversight across all program activities, client initiatives, and key deliverables to ensure scalable, consistent, and successful execution. The three primary pillars of responsibility that will underpin the success of this role are:

Customer Value and Delivery Outcomes

• Act as the primary client liaison, owning client relationships and building trust through proactive communication, engagement, issue resolution, and partnership development
• Build strength across the team to support scalability, continuity, and long-term program growth by developing talent, expanding role readiness, and establishing clear coverage and support model
• Enhance team subject matter expertise to be able to produce or contribute to thought‑leadership creation that promote the program, and remove obstacles to successful delivery

Prioritization

• Evaluate opportunities, balance competing demands, and prioritize features, improvements, and technical work to maximize value.
• Develop and implement standardized product and execution playbooks supported by short- and long-term plans tailored to client and program needs
• Provide strategic oversight of key program and client deliverables, ensuring timelines, quality standards, and measurable outcomes are achieved
• Create KPI standards and a measuring system to ensure delivery of program goals are clearly defined

Stakeholder and Cross-Functional Alignment

• Serve as the central point of coordination across cross-functional teams, ensuring alignment between business objectives, program goals, client deliverables, sales and product
• Represent the program in executive-level discussions, manage escalations, and guide strategic decision‑making across internal and external parties

Qualifications

• 5+ years of program management experience, overseeing delivery and coordinating teams to meet client and program goals.
• Executive-level communication and leadership skills, including representing programs, managing escalations, and guiding decisions across internal and client stakeholders.
• Demonstrated experience leading complex client programs and building trusted, strategic relationships through proactive communication, sound judgment, and effective issue resolution.
• Proven ability to prioritize competing opportunities and delivery needs, aligning resources and plans to client priorities, program goals, and measurable value.
• Experience establishing standardized playbooks, operating frameworks, and short- and long-term plans that improve consistency, execution, and scalability.
• Strong program governance and delivery oversight, including setting clear KPIs and ensuring key deliverables meet agreed timelines, quality standards, and outcomes.
• Skilled at coordinating across business, sales, product, and delivery teams to align stakeholders, resolve obstacles, and maintain accountability.
• Strong knowledge of retail shareholder engagement strategies, issuer needs, and annual meeting requirements.
• Strong analytical and communication skills, including summarizing data and presenting insights to senior leaders and clients.
• Sound judgment and interpersonal skills to navigate complex stakeholder needs and guide decisions.

Compensation Range: The salary range for this position is between $110,000 - $120,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, international locations and education.

• Bonus Eligibility: Bonus Eligible
• Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long‑term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].