Program Manager (Housing Compliance and Asset Management)

City of Boston; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Boston’s Mayor’s Office of Housing seeks a Program Manager to develop and maintain systems for income‑restricted housing, focusing on equity, transparency, and accountability.

The role provides technical guidance to developers, property managers, and city staff, ensuring compliant marketing and public access to housing opportunities. Strong writing, analysis, and project coordination are essential.

Qualifications

• At least two years of experience in affordable housing, compliance, resident services, or property management; substitutions may be made.
• Strong attention to detail, organizational, and follow-up skills required.
• Demonstrated writing, research, analysis, and communication skills.
• Working knowledge of Google applications and Microsoft Office; Salesforce familiarity preferred.
• Familiarity with operating copy machines.
• Ability to keep records and maintain logs.
• Ability to manage several projects at once.
• Proficiency in more than one language preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

Responsibilities

• Reviews and provides feedback on affirmative fair housing marketing and tenant and homebuyer selection plans.
• Oversees developer and property management compliance with all steps of the affirmative marketing process and city policies.
• Provides technical assistance to developers, lottery agents, and property management companies.
• Maintains and develops project auditing systems designed to keep projects on track and in compliance with fair housing contracts.
• Develops and maintains affirmative marketing plan guidance to ensure and expand access to the public.
• Contributes to research and development of resources that make accessing and maintaining affordable housing more transparent.
• Conducts affirmative marketing workshops and presentations for city agencies, developers, and other external agencies and ensures accessibility to the public.
• Collaborates with representatives of city agencies or departments in efforts to expand access to income‑restricted housing opportunities.
• Ensures income‑restricted housing opportunities are marketed and publicized widely, including on the City’s MetroList website.
• Prepares reports of findings as necessary and maintains program files.
• Performs related work as required.

Skills

Attention to detail

Project management

Writing and communication

Office software proficiency

Multilingual ability

Record keeping

Education

Experience-based substitutions allowed

Tools

Salesforce

Google applications

Microsoft Office

Job description

The Mayor’s Office of Housing (MOH) works to foster healthy, vibrant, and welcoming communities for all by ensuring stable, green, and accessible housing and the sustainable use of land. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to individuals and families experiencing homelessness, and develop city-owned property. MOH envisions a Boston where all residents have the homes and neighborhoods they need to thrive.

Within MOH, the Affy??**?**

Under the supervision of the Affy??**?** The Program Manager helps develop and maintain systems and resources for accessing and maintaining income‑restricted housing with a critical eye toward equity, transparency, and accountability. The Program Manager provides technical assistance and guidance to property owners and their agents, City housing development officers and project managers, and other stakeholders related to income‑restricted housing development. The Program Manager performs this function to ensure that the program effectively engages and serves residents, especially the most vulnerable, to achieve the program’s mission.

• Reviews and provides feedback on affirmative fair housing marketing and tenant and homebuyer selection plans.
• Oversees developer and property management compliance with all steps of the affirmative marketing process and city policies.
• Provides technical assistance to developers, lottery agents, and property management companies.
• Maintains and develops project auditing systems designed to keep projects on track and in compliance with fair housing contracts.
• Develops and maintains affirmative marketing plan guidance to ensure and expand access to the public.
• Contributes to research and development of resources that make accessing and maintaining affordable housing more transparent.
• Conducts affirmative marketing workshops and presentations for city agencies, developers, and other external agencies and ensures accessibility to the public.
• Collaborates with representatives of city agencies or departments in efforts to expand access to income‑restricted housing opportunities.
• Ensures income‑restricted housing opportunities are marketed and publicized widely, including on the City’s MetroList website.
• Prepares reports of findings as necessary and maintains program files.
• Performs related work as required.

• At least two (2) years of experience in affordable housing, compliance, resident services, or property management required, preferably in public administration. Appropriate educational substitutions may be made.
• Strong attention to detail, organizational, and follow‑up skills required.
• Demonstrated writing, research, analysis, and communication skills.
• Working knowledge of office software, such as Google applications, Microsoft Suite (Word, Excel, PowerPoint) required; Salesforce familiarity preferred.
• Familiarity with operating copy machines.
• Ability to keep records and maintain logs.
• Ability to manage several projects at once.
• Proficiency in more than one language preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SU2/N-21

Hours per week: 35

“Please note that the Mayor's Office of Housing (MOH) employees and their immediate family members (i.e., employee’s parent, siblings, children, or spouse) are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs.”