Program Manager - Heat Pump Assistance

Hopelink; Bellevue (WA); On-site; USD 68,000 - 71,000; Full time

Benefits offered by this job

Paid training

Health & retirement benefits

Flexible Spending Accounts

Job summary

Hopelink is seeking a Program Manager for the Heat Pump Assistance program in Bellevue. The role will oversee operations, manage referrals and installations, and coordinate with funders and contractors to deliver equitable service.

The ideal candidate will have leadership experience in social services, plus a background in program design, outreach, and compliance. Hybrid work with some travel and a strong commitment to community impact is required.

Qualifications

• Minimum bachelor’s degree in social services, business, or public administration, or related field.
• 2+ years in high-volume social services programs.
• Experience in community outreach and partner relations.
• Knowledge of decarbonization and environmental sustainability is a bonus; training provided.
• Strong planning, organizational, and project management skills.
• Ability to exercise independent judgment and decision-making.
• Experience with compliance and reporting.

Responsibilities

• Oversee day-to-day service delivery from application through installation.
• Manage participant pipeline and quarterly waitlist prioritization.
• Ensure compliance with program guidelines and funding requirements.
• Develop and implement wraparound services connections to energy assistance resources.

Skills

People management

Community outreach

Project management

Communication

Decision making

Time management

Travel ability

Problem solving

Compliance & reporting

Education

Bachelor’s degree in social services, business, or public administration

Tools

Word

Excel

Outlook

Access

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Bellevue, WA, US

4 days ago Requisition ID: 2257

Salary Range: $33.00 To $34.00 Hourly

Title:Program Manager – Heat Pump Assistance (nonprofit)

Location: Bellevue, WA (2 days a week onsite at the Hopelink Bellevue Service Center, other travel as required between centers or for outreach events, etc.) Some travel between Hopelink sites, to city funder events, or outreach activities, on-sites in Snoqualmie Valley possible.

Work schedule: Full Time, Mon-Fri 8:30-5. Some possible evening/weekend outreach events (planned in advance & no more than 1x/month generally.) Hybrid work schedule with 2 days in office per week, some in person meetings on other days due to business needs.

Posted internally and externally, posting closes: 8/28/2026

Who we are:Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

The Hopelink Heat Pump Program Manager oversees the operations of our heat pump program, including: vendor and funder relations, program design and launch of a new service model, outreach strategy development, and staff supervision. Hopelink’s heat pump program works under our Energy Program to provide full cost installation of heat pumps with case management throughout the process to help low-income homeowners transition from fossil fuel heating to high-efficiency electric systems.

This role will work closely with Energy Program Senior Manager to oversee operations of an existing partnership with a collaborative of Eastside cities providing funding, called Energy Smart Eastside, as well as design and implement a new, internally managed Residential Heat-Pump initiative funded by PSE’s CCA Decarbonization Grant, seeking residents primarily throughout the Snoqualmie Valley.

This role is responsible for coordinating service delivery among 2-3 specialists, ensuring high-quality, equitable, and client-centered experiences, and maintaining strong partner relations including funders and contractors. The Heat Pump Program Manager will ensure compliance with complex program requirements and oversee contractor coordination and installation process. This position requires strong ownership, independent problem-solving, and the ability to navigate complex program specifications while meeting reporting and compliance expectations.

The ideal candidate demonstrates sound judgement, accountability and professionalism, along with excellent communication skills and the ability to manage competing priorities. They must be able to remain calm under pressure, de‑escalate challenging situations, and independently navigate complex situations while representing the program effectively with both internal and external stakeholders. This role is responsible for building and operationalizing a new program, ensuring high quality service delivery, and equitable, client centered experience.

What qualities we are looking for:

We offer paid training!

• Previous people management experience and at least 2 years’ experience in high volume social services programs or equivalent combination of education and related experience such as a bachelor’s degree in social services, business, or public administration, or related field, preferred.
• Experienced in community outreach and partner relations.
• Interest/knowledge in decarbonization and environmental sustainability is a bonus, but not required; training will be provided in all areas of compliance, some key concepts of decarbonization, environmental sustainability, energy efficiency, and all other residential heat pump installation details.
• Ability to exercise independent judgment, accountability, and effective decision‑making skills to accomplish goals and creatively problem‑solve issues.
• Experienced with compliance and reporting.
• Strong planning, organizational, program design and project management skills.
• Exceptional verbal and written communication with the ability to communicate professionally and effectively while remaining neutral with clients, vendors, other employees, partners, funders, and outside agencies using tact, courtesy, and good judgment.
• Commitment to equitable and client‑centered customer service.
• Experience with Word, Excel, Outlook, Access or other database management systems.
• Ability to travel among Hopelink service centers frequently and on short notice.

Examples of what you will be doing:

Operations

• Oversee day‑to‑day service delivery, ensuring timely progression from application through installation
• Manage participant pipeline, including application flow and quarterly waitlist prioritization based on eligibility, geographic focus, and funding availability
• Ensure compliance with program guidelines, energy efficiency standards, and funding requirements
• Develop and implement processes that ensure delivery of wraparound services, including connecting households to additional energy assistance resources

Supervision

• Supervise, train, and support program staff delivering direct services
• Assign and prioritize work, set performance expectations, and evaluate staff performance
• Provide coaching and guidance to ensure consistent, high‑quality case management and customer experience

Program Development

• Lead the development and launch of a residential heat pump installation program aligned with organizational and funder requirements
• Design and implement program policies, workflows, and systems to support efficient and equitable service delivery
• Develop comprehensive outreach strategy to ensure equitable access to target population
• Develop and manage application and intake processes
• Evaluate program effectiveness and implement improvements to strengthen outcomes and impact

How you will be compensated:

Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation:$33 - $34/hr Depending On Experience
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink

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