Program Manager, Fulfillment

SOSV HAX; Somerville (MA); On-site; USD 62,000 - 75,000; Full time

Job summary

Formlabs is seeking a Program Manager, Fulfillment in Somerville, MA to own the order-to-cash process and oversee regional fulfillment operations. You will drive order accuracy across Shopify, NetSuite, and 3PL, resolve exceptions, and coordinate with carriers to ensure on-time shipping.

The role requires strong organizational and communication skills, a proactive mindset, and experience with warehouse operations and fulfillment systems. Equity-based compensation is part of the package.

Qualifications

• Bachelor’s degree in Supply Chain or a related field.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, and shipping).
• Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
• Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
• A proactive, "figure-it-out" attitude with a commitment to high-quality execution and customer satisfaction.

Responsibilities

• Lead the daily monitoring of regional order flows, ensuring accuracy across systems (Shopify, NetSuite, 3PL).
• Oversee resolution of order exceptions to prevent delays and customer friction.
• Coordinate daily carrier pickups with warehouse staff and partners (FedEx, UPS, DHL).
• Assist in weekly cycle counts and investigate inventory discrepancies.
• Collaborate with Customer Success to provide real-time updates on high-priority orders and delays.
• Audit outbound packaging and documentation for regional compliance and carrier requirements.
• Analyze daily fulfillment reports to identify aging orders and escalate bottlenecks.
• Support regional returns and reverse logistics, including inspection and restocking or disposal.
• Act as primary contact for resolving sync errors within 24 hours.

Skills

Order-to-cash

Organizational skills

Communication

Problem solving

Education

Bachelor’s degree in Supply Chain

Tools

Excel

Shopify

NetSuite

WMS

Job description

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Program Manager, Fulfillment

Department: Operations

Location: Somerville, MA

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting‑edge products to life‑saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands‑on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

Your Impact:

Joining Formlabs as a Program Manager, Fulfillment is a high‑impact opportunity to be the final link in our global chain. You are the person who ensures the promise we make to our customers is kept. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction. If you’re a proactive "figure-it-out" person who loves working in a fast‑paced environment and wants to make a tangible impact on customer satisfaction, we want you on our team.

• Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
• Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
• Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
• Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
• Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
• Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
• Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
• Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
• Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.

About You:

• Bachelor’s degree in Supply Chain or a related field; equivalent operational experience will also be considered.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, and shipping).
• Exceptional organizational skills and the ability to multitask in a fast‑paced environment where priorities can shift hourly.
• Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
• A proactive, "figure-it-out" attitude with a commitment to high-quality execution and customer satisfaction.

Bonus Skills:

• Basic proficiency in Excel for data entry and simple report generation.
• Experience using Shopify, NetSuite, or common Warehouse Management Systems (WMS).
• Familiarity with regional carrier networks and basic domestic shipping regulations.
• Experience in a fulfillment, warehouse, or logistics coordination role, ideally within a high-growth e-commerce environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Help us build an inclusive community that will change the face of 3D printing.

Compensation:

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

The Annual Base Pay Range For This Role Is:

$62,000—$75,000 USD

Compensation:

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

The Annual Base Pay Range For This Role Is:

$62,000—$75,000 USD