Program Manager - First Community Bank Sportsplex

The Sports Facilities Companies; Jonesboro (AR); On-site; USD 55,000 - 85,000; Full time

Job summary

First Community Bank Sportsplex is seeking a Program Manager to oversee the facility's sports and non-sports programs, including leagues, tournaments, and after-school activities. You will collaborate with Operations and Marketing to deliver high-quality experiences for guests and participants.

The role requires leadership, customer service excellence, and the ability to manage schedules, budgets, and partnerships to maximize participation and revenue while maintaining safety and program quality

Qualifications

• Team player with enthusiasm, reliability and strong communication.
• Proven track record in developing, marketing, and selling recreation and training programs.
• Excellent interpersonal, problem solving, and negotiating skills.
• Excellent verbal and written communication skills.
• CPR/First Aid certifications or willingness to obtain them.

Responsibilities

• Plan, develop, and execute the facility's sport programs, camps, leagues, and tournaments.
• Become well-versed in all aspects of the sports programs to provide outstanding customer service.
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Manage ongoing facility schedule and oversee program/events.

Skills

Team player

Program development

Interpersonal skills

Negotiation

Communication skills

CPR/First Aid

Tools

MS Office

Job description

PROGRAM MANAGER - First Community Bank Sportsplex

RAC SFM, LLC

LOCATION: Jonesboro, AR

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

First Community Bank Sportsplex is a state-of-the-art municipal leisure pool focused on improving the health and economic vitality of Jonesboro, AR. You will be joining a championship-level team focused on fun, fulfillment, and service, built to enrich the community as well as your career and personal growth.

First Community Bank Sportsplex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and event facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented, with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Program Manager will be in charge of the organization and running of the facility's sports and non-sports programs, including leagues, tournaments, after-school programs, and any other programs held. The Manager will work closely with the individual leaders of each program as well as other internal departments (Operations, Marketing, etc.) in order to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Plan, develop, and execute the facility's sport programs, camps, leagues, and tournaments
• Become well-versed in all aspects of the sports programs to provide outstanding customer service
• Effectively and professionally communicate with customers in person, on the phone, and by email
• Manage ongoing facility schedule
• Develop programming to target various markets ranging from corporate, group, adult/youth/family, and special interest groups
• Establish program and revenue goals while also managing program costs
• Create and develop sales initiatives and goals for leagues, tournaments, special events, etc.
• Generate sales through networking, building relationships, and creating strategic alliances
• Track and report weekly sales totals
• Oversee all aspects of programs and special activities
• Work with third-party partners to maximize revenue and attract events
• Support in hiring process, training and developing the team
• Actively participates in other operational functions as necessary, including but not limited to event setup and execution, attending all scheduled events and meetings, assisting other departments during outside or special events, etc.
• Serves as MOD on weekdays, nights, weekends, and during events
• All other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Team player who is enthusiastic, reliable, detail-oriented, strong communicators, and willing to go the extra mile for our customers
• Must have proven track record of developing, marketing, and selling recreation and training programs
• Must have excellent interpersonal, problem solving, and negotiating skills
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work flexible schedules including weekends, nights, and holidays
• Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period
• Previous experience working with early-childhood development and/or youth sports is preferred but not required

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facility has intermittent noise
• Must be available to work weekends
• Previous customer service experience is preferred
• Previous experience working with early-childhood development and/or youth sports is preferred but not required