Program Manager, External Relations

TRS Recovery Services; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Fiserv is seeking a Program Manager, External Relations to support execution of external relations programs across Industry Relations and Consultant Relations. You will manage briefings, meetings, events, communications, reporting, and workflows, partnering with relationship leaders and cross-functional teams to keep programs organized and on schedule.

This role requires strong organizational skills, the ability to coordinate multiple stakeholders, and a track record of delivering concise

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 4+ years in program coordination/management/events/marketing operations/sales enablement/communications support.
• Experience coordinating virtual and in-person meetings and events, incl. scheduling, materials, logistics, and post-event follow-up.
• Working knowledge of Microsoft Office, Teams, and SharePoint; ability to learn CRM workflows and reporting tools.

Responsibilities

• Support execution of external relations programs across Industry Relations and Consultant Relations; manage briefings, meetings, events, communications, reporting, and workflows.
• Partner with relationship leaders and cross-functional teams to keep programs organized, measurable, and on schedule.
• Develop and maintain integrated workplans, calendars, milestones, owners, and dependencies.
• Coordinate NDA, approval, budget, invoice & information-sharing workflows with Legal, Compliance, Marketing/Communications, Finance, and stakeholders.
• Capture external feedback and build dashboards and leadership updates on engagement activity and program performance.
• Maintain CRM records, distribution lists, contact and firm profiles, engagement trackers, and data standards.

Skills

Organization & detail

Written & verbal comms

Prioritization & time management

Professionalism & discretion

Stakeholder management

Program management

Data synthesis & reporting

Executive engagement readiness

Process improvement

Education

Bachelor's degree

Tools

Microsoft Office

Teams

SharePoint

CRM tools

Job description

Job Title

Program Manager, External Relations

What does a successful Program Manager, External Relations do at Fiserv?

You will support execution of Fiserv's external relations programs across Industry Relations and Consultant Relations. In this highly collaborative role, you will manage briefings, meetings, events, communications, reporting, and internal workflows that help both functions operate consistently, efficiently, and with strong follow-through. You will be partnered with relationship leaders and cross-functional teams including Sales, Relationship Management, Product, Marketing/Communications, Legal/Compliance, Solutions Consulting, Business Development, and executive stakeholders to keep programs organized, measurable, and on schedule. This role supports external relations leaders and does not serve as the primary owner of senior external relationships.

What you will do:

Program Planning & Execution

Develop and maintain integrated workplans, priorities, calendars, milestones, owners, and dependencies across Industry Relations and Consultant Relations programs.

Coordinate briefings, meetings, webinars, roadshows, and conferences, including agendas, materials, logistics, attendee management, executive and speaker preparation, run-of-show, vendors, sponsorship deliverables, and follow-up.

Prepare meeting briefs, notes, recaps, status updates, and leadership materials; confirm decisions, owners, due dates, risks, and completion of follow-up actions.

Stakeholder Requests & Governance

Manage intake and routing for external relations requests, partnering with internal subject matter experts to deliver timely, accurate, and approved responses.

Coordinate NDA, approval, budget, invoice, and information-sharing workflows with Legal, Compliance, Marketing/Communications, Finance, and business stakeholders.

Engagement Insights & Performance

Capture external feedback, route insights to appropriate stakeholders, and track resulting decisions, recommendations, and actions.

Build dashboards and recurring leadership updates on engagement activity, participation, feedback, event outcomes, and program performance; recommend improvements based on results.

Data, Content & Operational Readiness

Maintain CRM records, distribution lists, contact and firm profiles, engagement trackers, and data standards to support visibility, continuity, and reporting accuracy.

Maintain a centralized repository of approved materials, templates, procedures, messaging, FAQs, and event assets to improve consistency, reuse, and adherence to engagement best practices.

Critical skills:

• Strong organization, attention to detail, and follow-through.


• Clear written and verbal communication skills, including the ability to draft concise summaries and coordinate input from multiple stakeholders.


• Ability to prioritize competing requests and manage timelines in a fast-moving environment.


• Professionalism, sound judgment, and discretion when handling sensitive information.


• Stakeholder management and influencing skills, with the ability to align cross-functional partners and drive progress without direct authority.


• Program management skills, including workplan development, dependency management, risk identification, and escalation.


• Ability to synthesize engagement data and feedback into actionable insights and leadership-ready reporting.


• Executive engagement readiness, including the ability to anticipate leadership needs and translate complex inputs into concise, audience-appropriate materials.


• Ability to improve processes and maintain data discipline through standardized workflows, accurate records, and measurable outcomes.

What you need to have:

• Bachelor's degree required, or equivalent relevant experience.


• 4+ years of experience in program coordination, program management, events, marketing operations, sales enablement, communications support, or a related field.


• Demonstrated experience coordinating virtual and in-person meetings and events, including scheduling, materials, logistics, and post-event follow-up.


• Working knowledge of Microsoft Office, Teams, and SharePoint, with the ability to learn and use CRM workflows and reporting tools.

What would be great to have:

• Experience supporting Industry Relations, Consultant Relations, analyst relations, association programs, partner programs, or related external engagement functions.


• Background in financial services, fintech, payments, or enterprise technology.


• Experience building reports and d