Program Manager - EPMO Demand Management

Infojini Inc; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Infojini Inc. seeks a Program Manager, EPMO Demand Management to lead evaluation and prioritization of technology initiatives before funding or resources are committed.

This role partners with executives and cross-functional teams to ensure business needs, value propositions, costs, and risks are well-documented. The position emphasizes leading requirements gathering, coordinating governance reviews, managing the demand lifecycle in ServiceNow, and delivering projects on time within budget while

Qualifications

• 10+ years of healthcare IT project management experience.
• Solid project management background in hospital/health system IT.
• Experience leading business process documentation and redesign across multiple functions.
• Ability to communicate a vision, build relationships, and obtain buy-in.
• Experience with budgeting and accounting concepts (CAPEX vs OPEX).
• Adept in project financial management and ROI understanding.
• Experience with requirements definition and validation.
• RAID log management and issue escalation.
• Ability to manage multiple projects with attention to detail.
• Proven track record delivering on time and within scope/budget.
• Experience with executive-level communications: materials creation and presentation.
• Ability to work in a remote workforce environment.
• PMP preferred, but extensive relevant experience accepted in lieu of PMP.

Responsibilities

• Partners with executive leadership, clinicians, and cross-functional teams to evaluate technology opportunities enterprise-wide.
• Serves as central contact for new project submissions, requests, and ideas.
• Reviews requests to document business needs, value, costs, impacts, and risks.
• Defines systems scope and objectives through research and facts with business/industry context.
• Facilitates priority scoring with EPMO governance using strategic alignment, impact, urgency.
• Coordinates reviews by governance committees to approve, defer, or reject projects.
• Maintains visibility across demand lifecycle using ServiceNow.
• Directly manages projects: scope, schedule, budget, and benefits.

Skills

Senior-level PM experience

Independent leadership

PM best practices

Translate strategies to goals

Requirements gathering leadership

Technical design coordination

Stakeholder collaboration

Day-to-day project operations

Change management

Testing & acceptance

Operational Readiness

Enterprise communication plans

Strategic alignment delivery

PMP preferred / relevant experience

Job description

We are looking for a Program Manager, EPMO Demand Management

Summary

The Program Manager is a key leader responsible for managing all new project requests containing technology, evaluating and prioritizing them before they consume funds or resource capacity.

Responsibilities include, but are not limited to:

• Partners closely with executive leadership, clinicians, and cross-functional teams to evaluate technology opportunities across the enterprise.
• Serves as the central point of contact for new project submissions, requests, and ideas.
• Reviews incoming requests to ensure business needs, value proposition, cost estimates, impacts, and risk levels are fully documented.
• Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Facilitates priority scoring with the appropriate EPMO governance committee using models based on strategic alignment, impact, and urgency.
• Coordinates request reviews by governance committees to approve, defer, or reject the project.
• Maintains visibility across the demand lifecycle using ServiceNow.
• Directly manages projects, including closely and effectively managing project scope, schedule, budget, and benefits.

Skills

• Senior-level program management experience with business-critical strategic projects from the conceptual phase through solution implementation and project close
• Must be able to work independently and demonstrate leadership in various situations
• Apply PM best practices and rigor across all project deliverables and with the business units while promoting the EMPO standards for project management
• Translate strategies into specific goals, tactics, action plans, and deliverables
• Provide leadership in the requirements gathering process (both business requirements and technical requirements)
• Facilitate the technical design and build process with multiple partners, while ensuring business outcomes of the project are met
• Facilitate collaboration between the project sponsor, the project team members, business, and clinical stakeholders
• Responsible for driving project day-to-day operation activities along with project status reporting
• Proactively identify, manage, and address change management
• Ensure proper testing and acceptance of any solution with internal, business, and/or clinical partners, as appropriate
• Lead the business in Operational Readiness, including transition plans, productivity dips due to transformations, standard operating procedures, workarounds, downtime procedures, etc.
• Develop and execute enterprise-level communication plans
• Deliver on strategic alignment of projects to achieve overarching business objectives for the enterprise

Qualifications

• 10+ years of healthcare IT project management experience
• Must have a solid project management background in a hospital or health system IT environment
• Demonstrated experience with multiple projects leading business process documentation and business process re-design across multiple functional areas
• Demonstrated ability to communicate a vision, build relationships, and obtain buy-in
• Experience with budgeting, including general accounting knowledge of Capital versus Operating expenses
• Adept in project financial management and strong working knowledge of accounting principles (e.g., ROI analysis)
• Experience with requirements definition and validation
• Management of RAID logs, including bringing issues and other escalations to agreeable resolutions for all stakeholders
• Ability to effectively manage multiple projects and competing priorities while maintaining attention to detail
• Proven record of delivering projects on time and within budget and scope
• Demonstrated experience with executive-level communications: create and present materials
• Ability to execute in a remote workforce environment; develop relationships and achieve desired outcomes with a remote workforce
• PMP preferred, but extensive relevant experience will be accepted in lieu of PMP