Program Manager – End-User Services

TEEMA; Lawrenceville (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

TEEMA seeks a strategic Program Manager – End-User Services to join the Global Technology PMO in Lawrenceville, NJ. You will lead enterprise end-user programs across laptop hardware, collaboration tools, ITSM, and digital workplace initiatives to deliver secure, productive employee experiences from anywhere.

You will collaborate with leadership, business units, and vendors to align programs with strategic goals, manage budgets, timelines, risks, and cross-functional dependencies, and drive

Qualifications

• Bachelor’s degree or equivalent years of relevant professional experience.
• 7–10 years of Agile project/program management experience in technology initiatives, preferably in a professional services firm.
• Demonstrated ability to lead cross-functional teams and influence without authority.
• Excellent stakeholder management and risk management skills.
• Experience managing complex, multi-workstream IT programs including Helpdesk and ServiceNow delivery.
• Strong understanding of end-user technologies and services: Windows/Mac OS, Microsoft 365/Office 365, Microsoft Teams, and ServiceNow.
• PMI/CSPO/CSM or similar project management certification.

Responsibilities

• Lead end-to-end program management for enterprise end-user services and digital workplace initiatives.
• Collaborate with business, GTech, and vendor teams to align programs with strategic goals.
• Manage budgets, timelines, risks, and dependencies with transparent reporting.
• Coordinate multiple cross-functional workstreams and integration points to meet deliverables.
• Develop and execute change management strategies, including communications and training materials.
• Coordinate internal, external, client, or third-party resources to achieve outcomes.
• Track budget, spend, resources, and reserves; report variances.
• Monitor risks and issues; escalate as needed.
• Provide regular status updates to managers and stakeholders.
• Challenge and influence colleagues to drive value and align with firm strategies.

Skills

Agile PM

Stakeholder management

Cross-functional leadership

Change management

Vendor coordination

PM/Program management

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

MS Teams

ITSM

Job description

Job Title: Program Manager – End-User Services
Job ID: 86162
Location: Lawrenceville, New Jersey

Overview

We’re looking for a strategicEnd-User Services ProgramManagerto join a Global Technology PMO who willlead initiatives across our End-User Services portfolio and work directly with leadership to deliver high impact programs that align to the Global Tech strategy. This role focuses on delivering modern, reliable, and secure technology experiences that empower employees to be productive from anywhere. For this role, you must have strong program leadership, a deep understanding of end?user technologies, service delivery models, and change management.You’ll be responsible for planning, managing, and delivering programs focused on end-user computing, service desk, and digital workplace initiatives (i.e. laptop hardware, productivity tools, A/V hardware, office technology – printers, monitors), collaboration platforms (i.e. MS Teams), ITSM, end-user support services, enterprise service desk operations, etc. You’ll collaborate with all levels of the organization and provide oversight of third-party implementation partners and providers from within the firm’s partner ecosystem. You’ll partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.They must be able to effectively work in a dynamic and changing environment, adjusting delivery plans as required. and execute programs.

What you will be doing

• Lead end-to-end programmanagement for enterprise end-user services and digital workplace initiatives, including;global deployment of new laptop HW processes & standards, M&A integration initiatives, creation of a global Service Desk, ITSM projects.
• Collaborate with business, GTech, and vendor teams to align programmes with strategic goals and end-user requirements.
• Manage program budgets, timelines, risks, and dependencies with a disciplined, transparent approach.
• Coordinate multiple cross-functional workstreams, dependencies, and integration points to ensure project deliverables are met in a timely fashion.
• Develop and execute change management strategies, including communication plans, training materials, and adoption campaigns.
• Coordinate internal, external, client or third-party resources to achieve expected project outcomes.
• Establish, track, and report on project budget, project spend, resource allocations, and reserves.
• Report project delivery actual vs plan variances.
• Continuously monitor, identify, evaluate, remediate, track, and report on risks and issues; escalates issues, risks, and performance variances in a timely manner.
• Monitor progress, analyse project data and reports project status and disposition to managers and stakeholders on regular and timely basis.
• Effectively challenge, negotiate, and influence colleagues to produce value-add solutions that drive progress, and support the Firm’s culture and strategies

What you must have

• Bachelor’s degree or equivalent years of relevant professional experience.
• 7-10 years of successful Agile project/program management experience (or program management of merger and acquisitions) with an emphasis on technology initiatives and experience in a professional services firm.
• Demonstrated ability to lead cross?functional teams and influence without authority.
• Excellent stakeholder management, issues/risks management, and organizational skills.
• Proven experience managing complex, multi-workstream IT programmes, including Helpdesk and ServiceNow delivery.
• Strong understanding of end-user technologies and services: Windows/Mac OS, Microsoft 365/Office 365, Microsoft Teams, and ServiceNow.
• Project Management Professional (PMP), Scrum Product Owner (CSPO), ScrumMaster (CSM), or similar project management certification.