Program Manager, Employee Experience Team

Sitel; Carson City (NV); Remote; USD 80,000 - 100,000; Full time

Job summary

A global customer experience leader is seeking a skilled individual to drive the design and improvement of HR digital services. Responsibilities include leading service rollouts in EMEA and LATAM, managing vendor relationships, and optimizing tools and dashboards. The ideal candidate has 4+ years in program management and expertise in continuous improvement methodologies. Excellent work-life balance and remote working options offered.

Benefits

Competitive compensation package

Learning and development opportunities

Growth opportunities

Excellent work-life balance culture

Qualifications

• 4+ years of experience in program or project management of digital or CI initiatives.
• Strong background in Lean, Six Sigma, or equivalent methodologies.
• Proficient in the MS Office suite.

Responsibilities

• Lead the E2E rollout of digital HR services in EMEA and LATAM markets.
• Define technical and functional requirements and manage vendor relationships.
• Develop dashboards and analytics frameworks for monitoring service performance.

Skills

Expert program management skills

Strong background in continuous improvement methodologies

Advanced capabilities in data analysis and visualization

Ability to translate business needs into technical requirements

Fluent in English

Proficient in MS Office and analytics platforms

Education

Bachelor’s degree in Business, IT, Engineering or related field

Master’s degree is a plus

Tools

Power BI

Tableau

Excel

Job description

Overview

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

Mission: Drive the design, deployment, and continuous improvement of our HR digital services portfolio—chatbots, selfservice portals, and connected experiences—to create innovative internal services, enable CRM for HR services, and drive CRM deployment across our HR teams.

About the Role: Reporting into the Employee Experience Team, you will partner with HR, IT, and business stakeholders across EMEA and LATAM to set up new digital services, optimize existing platforms, and embed a culture of continuous improvement and data-led decision making.

Responsibilities

• Lead the E2E rollout of digital HR services (chatbots, self-service portals, connected workflows) in additional EMEA and LATAM markets.

• Define technical and functional requirements, manage vendor relationships, and drive implementation sprints.

• Develop and maintain a CI roadmap—deploy process mapping, root-cause analysis, and iterative optimization to enhance service efficiency and enable CRM-driven HR solutions.

• Design and deliver dashboards and analytics frameworks to monitor service performance, user adoption, and cost savings.

• Drive change management, communications, and training programs to ensure rapid adoption and effective use of new digital tools.

• Facilitate knowledge sharing and user communities, capturing feedback loops to inform future iterations.

• Collaborate with cross-functional teams (HR, IT, Operations) to align digital initiatives with broader strategic objectives.

Required Skills and Experience

• Expert program management skills, with a proven track record of delivering complex digital services

• Strong background in continuous improvement methodologies (Lean, Six Sigma, or equivalent)

• Advanced capabilities in data analysis and visualization using tools such as Power BI, Tableau, and Excel

• Ability to translate business needs into clear technical requirements and actionable user stories

• 4+ years of experience in program or project management of digital or continuous improvement (CI) initiatives

• Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus)

• Fluent in English; proficiency in an additional EMEA or LATAM language is an advantage

• Proficient in the MS Office suite and commonly used analytics platforms

We offer

• Competitive compensation package

• Excellent learning and development opportunities

• Growth opportunities within an expanding team

• Fully remote working available

• Working alongside a team of high-caliber and dynamic leaders

• Excellent work-life balance culture