Program Manager, Employee Experience

The RealReal, Inc.; San Francisco (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off

Job summary

The RealReal is seeking a Program Manager, Employee Experience to lead end-to-end event production, internal communications, and employer branding efforts across corporate, retail, and operations teams. You will own the flagship newsletter, produce engaging visual assets, and collaborate with executives to craft impactful messaging.

Ideal candidates bring 4–6+ years of relevant experience, strong writing and design tooling skills, and a data-driven approach to measure engagement and influence

Qualifications

• 4–6+ years in employee experience, internal communications, or corporate events serving diverse workforces.
• Experience managing end-to-end corporate events with senior executives.
• Exceptional writing and storytelling; distill complex initiatives into concise copy.
• Hands-on proficiency with design tools to produce graphic assets.
• Data-driven with ability to use metrics to tell a story and drive change.
• Experience with engagement tools (CultureAmp, Lattice, Glint).
• Strong project management and ability to collaborate with executive leaders.

Responsibilities

• Own end-to-end event concept, logistics, speaker prep, and live execution for company-wide meetings.
• Own end-to-end newsletter layout, design, and distribution; source updates and package content.
• Design on-brand decks, digital signage, Slack banners, infographics, and short videos.
• Refine announcements and talking points with cross-functional partners; ensure alignment with company voice.
• Amplify employer brand on LinkedIn and Glassdoor; craft engaging posts and updates.
• Govern Slack channels and internal hubs; track readership and engagement metrics.

Skills

Project management

Writing & storytelling

Visual design

Cross-functional collaboration

Executive communication

Data-driven

Tools

Canva

Adobe Creative Suite

Figma

Google Slides

Job description

About The Role

As the Program Manager, Employee Experience, you are the creative producer, event architect, and visual activation engine behind our company culture and employee engagement. In this role, you will bridge corporate, retail, and operational teams to foster an informed, connected, and inspired workforce.

You will partner cross-functionally with leaders, People Team members, and subject matter experts across the business to gather raw ideas, refine and polish messaging, and package it into compelling, accessible formats. You will take full ownership of our flagship company-wide newsletter, end-to-end event execution (Town Halls, All-Hands, cultural milestones), on-brand graphic design activations, channel governance, and LinkedIn employer branding amplification. This is a high-visibility, hands‑on role ideal for a proactive producer who thrives in a collaborative, evolving environment.

What You Get To Do Every Day

• Event Production & Cultural Programming: Own the end-to-end creative concept, run‑of‑show logistics, slide deck formatting, speaker prep, and live technical execution for company-wide meetings (All-Hands, Town Halls, Fireside Chats). Conceptualize and produce interactive cultural moments, employee appreciation weeks, and ERG milestones.
• Company‑Wide Newsletter & Content Packaging: Own the end-to-end layout, visual design, and distribution of our recurring company-wide newsletter. Partner with department leads and project owners across the business to source updates, refine raw content for tone and clarity, and package it into engaging, scannable digests.
• Graphic Activations & Visual Assets: Design on‑brand presentation decks, digital signage, Slack banners, visual toolkits, infographics, and bite‑sized multimedia assets (GIFs, short video recaps using Descript/Canva) to make company‑wide updates visually compelling and digestible.
• Collaborative Content Refining & Storytelling: Partner with cross‑functional stakeholders to help refine, edit, and optimize announcements and talking points, ensuring communications are clear and aligned with company voice.
• Employer Brand, LinkedIn & Glassdoor Amplification: Collaborate with Talent Acquisition and Marketing to translate internal wins, culture spotlights, and employee milestones into engaging LinkedIn posts and employer profile updates (e.g., LinkedIn Life pages, Glassdoor employer branding) that elevate our reputation and strengthen talent attraction.
• Channel Governance & Measurement: Partner with business leads to govern Slack channels and internal hubs, reducing information noise across corporate and frontline teams while tracking readership and event engagement metrics.

What You Bring To The Role

Minimum Requirements:

• 4–6+ years of experience in employee experience, internal communications, corporate events, or employer branding, with a proven track record of creating compelling programming and tailored content for diverse, multi‑segmented workforces—including hourly, corporate, remote, retail, and field/operational populations.
• Proven track record managing end‑to‑end corporate events (All‑Hands, panel discussions, hybrid broadcasts) with senior executives.
• Exceptional writing, editing, and storytelling skills; ability to distill complex initiatives into concise, relatable copy.
• Hands‑on proficiency with design tools (Canva, Adobe Creative Suite, Figma, or Google Slides) to produce clean, modern graphic assets.
• Data‑oriented with the ability to use metrics (NPS, turnover, engagement scores) to tell a story and drive change
• Experience with engagement tools (e.g., CultureAmp, Lattice, or Glint)
• Strong project management skills
• Strong emotional intelligence and confidence working directly with executive leaders and cross‑functional teams.

Preferred Requirements:

• Experience supporting diverse workforces (e.g., hybrid, corporate, retail, or remote environments).
• Familiarity with workplace communication tools (e.g., Slack).
• Basic video editing capabilities (e.g., Canva, CapCut) for internal recap reels.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

The expected salary range for this role is $115,000.00-$125,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.