Program Manager, Digital Services & AI Solutions

NCR VOYIX; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

NCR Voyix in Atlanta seeks a Program Manager for Digital Services & AI Solutions to lead the execution of technology-enabled service offerings, including AI-powered customer support and future digital initiatives. The role spans product, engineering, operations, services, and commercial teams, translating strategy into concrete action.

The ideal candidate combines business judgment with deep experience in software development environments, guiding pilots, launches, and operational readiness

Qualifications

• Able to take an ambiguous objective and quickly identify the key workstreams, stakeholders, decisions, dependencies, and actions required for success.
• Brings structure, clarity, and direction to complex situations.
• Thinks ahead and anticipates challenges before they impact outcomes.

Responsibilities

• Lead the planning and execution of technology-enabled service initiatives, including applications managed services, Service Companion, and AI customer support solutions.
• Translate strategic objectives into actionable plans, milestones, deliverables, ownership models, and implementation roadmaps.
• Drive alignment and execution across Product, Engineering, Operations, Services, Support, and Commercial teams.
• Proactively identify risks, dependencies, decisions, and resource needs to keep initiatives on track.

Skills

Structured Problem Solver

Technology-Aware Operator

Cross-functional Collaboration

Strategic Thinking

Job description

ATLANTA, GA, USA

Full time

R0157252

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Program Manager, Digital Services & AI SolutionsPosition Summary

The Program Manager will lead the execution of NCR Voyix's strategic technology-enabled service offerings, including Application Managed Services, Service Companion, AI-powered Customer Support solutions, and future digital service initiatives.

Reporting to the Executive Director, Strategy & Transformation, this individual contributor role serves as a key connector across Product, Engineering, Operations, Services, Customer Support, and Commercial teams. This person will help translate strategy into execution by bringing structure to ambiguity, developing actionable plans, aligning stakeholders, and driving complex initiatives through delivery.

The ideal candidate combines strong business judgment, experience working with technology product and software development teams, and a demonstrated ability to identify what needs to happen next and make it happen.

Key ResponsibilitiesStrategic Program Execution

• Lead the planning and execution of technology-enabled service initiatives, including Application Managed Services, Service Companion, AI Customer Support solutions, and future digital offerings.

• Translate strategic objectives into actionable plans, milestones, deliverables, ownership models, and implementation roadmaps.

• Drive alignment and execution across Product, Engineering, Operations, Services, Support, and Commercial teams.

• Proactively identify risks, dependencies, decisions, and resource needs to keep initiatives on track.

Technology & Product Partnership

• Partner closely with Product Managers, Software Engineers, Architects, and operational leaders to understand product roadmaps and implementation plans.

• Bridge business and technical teams to ensure solutions meet customer and business objectives.

• Support pilots, launches, adoption planning, and operational readiness activities.

Executive Communications & Planning

• Create executive presentations, business cases, implementation plans, status updates, and recommendations.

• Facilitate decision-making by clearly articulating options, tradeoffs, risks, and recommended actions.

• Support strategic planning and prioritization efforts across the organization.

Required SkillsStructured Problem Solver

• Able to take an ambiguous objective and quickly identify the key workstreams, stakeholders, decisions, dependencies, and actions required for success.

• Brings structure, clarity, and direction to complex situations.

• Thinks ahead and anticipates challenges before they impact outcomes.

Technology-Aware Operator

• Experience working directly with software development, product management, product operations, technical program management, or technology transformation teams.

• Strong understanding of how technology products are developed, launched, and supported.

• Comfortable engaging with technical teams and translating technical concepts into business actions and decisions.

Preferred Experience

Candidates may come from backgrounds such as:

• Strategy & Operations

• Product Operations

• Technical Program Management

• Product Management

• Technology Strategy & Execution

• Business Architecture

• Digital Transformation

• Management Consulting

• Chief of Staff organizations supporting technology, product, or operational leaders

Experience in one or more of the following environments is highly desirable:

• Top-tier strategy consulting firms (MBB) or leading technology-focused consulting organizations

• Fintech, payments, SaaS, enterprise software, retail technology, or technology-enabled services companies

• Product-led organizations responsible for developing, launching, and scaling software products and digital solutions

Industry experience in payments, managed services, customer support technologies, AI-enabled products, SaaS, or enterprise software is preferred but not required.

Ideal Candidate Profile

A highly structured thinker who combines the problem-solving skills of a strategy consultant with the execution mindset of a technology operator.

This individual has experience working alongside Product Managers, Software Engineers, and business leaders and understands how technology products move from concept to implementation. They are naturally curious, organized, and proactive, with a demonstrated ability to identify what needs to happen next, put a plan on paper, align stakeholders, and drive execution.

In short: we're looking for someone who can take an idea, create structure around it, and drive it to completion.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.