Program Manager, CUNY Spring Forward/Career Launch

rfcuny; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

RFCUNY seeks a Program Manager for the Spring Forward/Career Launch initiative at Queens College. The role is full-time, on-site four days a week with one remote day, reporting to the Program Director within the Experiential Education team.

Responsibilities include managing program phases, liaising with employers and hub partners, data collection and reporting, and mentoring student participants. Bachelor's degree and 2+ years’ experience required.

Qualifications

• Bachelor's degree required.
• 2+ years' experience administering complex, fast-paced programs in workforce development, career services, student services, education, or related nonprofits.
• Strong administrative and critical thinking skills; ability to anticipate problems and implement solutions.
• Excellent verbal and interpersonal communication to work with a diverse community of students, faculty, staff, and external partners.
• Proficiency with Microsoft Office, especially Excel and Power Automate, and Zoom.

Responsibilities

• Manage the Spring Forward/Career Launch program across recruitment, onboarding, internship, and closeout phases.
• Design and manage pre-internship training for student interns and track participation data to ensure completion.
• Collaborate with Hub staff and CUNY Central to align program components and ensure smooth implementation.
• Lead employer recruitment, vetting, selection, and student-employer matching processes; monitor related metrics.
• Ensure 100% employer onboarding and training completion using data-informed follow-up strategies.
• Create surveys on Microsoft Forms and analyze data to improve programs; maintain records of participation and partnership activities.
• Identify and train past participants as peer mentors and support current program participants.
• Assist with student recruitment, onboarding, and regular drop-in office hours.
• Attend Queens College Experiential Education staff meetings and complete professional development.

Skills

Administrative skills

Critical thinking

Verbal communication

Interpersonal communication

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Power Automate

Zoom

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location:

QUEENS COLLEGE

Bargaining Unit:

No

The CUNY Spring Forward/Career Launch Program Manager will be an employee of the Research Foundation of CUNY (RFCUNY). This is a full-time, benefits-eligible, grant-funded position, and continued employment is contingent upon availability and continuation of grant funding. Reporting to the Program Director, the Program Manager is part of the Experiential Education team at Queens College. The on-site location is the Experiential Education office at Queens College, and the expectation is to be on-site four days per week and remote one day per week.

Key Responsibilities:

Program Management (25%)

Manage execution and implementation of the Spring Forward/Career Launch programs at the Community & Social Services Hub across all phases: recruitment, selection, onboarding, internship, and closeout.

Support with designing and managing the pre-internship training for student interns on processes, tools, policies, and work readiness, including participation data tracking to ensure 100% completion by using data-informed follow-up strategies.

Collaborate with Hub staff to create a seamless, successful, and impactful experience for students and employers.

Collaborate with CUNY Central office and other Hubs to align various components of the program and ensure seamless and efficient implementation.

Ensure compliance with relevant regulations and organizational policies.

Partner Support (25%)

Lead employer recruitment, vetting, selection, and student-matching processes and track relevant metrics.

Ensure 100% employer onboarding and training completion by using data-informed follow-up strategies.

Act as a liaison between students, partners, and the Hub, addressing inquiries and resolving issues.

Create performance improvement plans with employers and resolve other worksite issues proactively to avoid unnecessary rematches and terminations.

Create and draft messages and monitor communication channels (email, text, Slack, social media) to address employer partners' common concerns.

Engage regularly with employer partners to respond to inquiries and proactively follow up with issues as they arise; manage email inbox.

Data Administration, Analysis, and Reporting (20%)

Create surveys on Microsoft Forms to collect data on student and employer experience; analyze data to strengthen and continuously improve programs.

Maintain accurate records of student participation and partnership activities using data tracking tools to provide progress-to-goal updates, impact reporting, and team support.

Prepare reports and presentations on program outcomes, partnership impacts, and other relevant metrics.

Peer Mentor Support (10%)

Identify and train past program participants to serve as peer mentors for the current program.

Support peer mentors and assign projects that support student retention, such as conducting student check-ins.

Student Support (10%)

Proactively address and follow up with student issues as they arise.

Assist with student recruitment, selection, and onboarding processes.

Assist with regularly scheduled drop-in office hours.

Other (10%)

Attend Queens College Experiential Education staff meetings.

Complete any required professional development.

Perform other duties as assigned.

Core Competencies/Qualifications:

Minimum Qualifications

Bachelor's degree.

At least two (2) years' experience in the administration of complicated and fast-paced programs in workforce development, career services, student services, education, or community-based nonprofit organizations.

Incredibly strong administrative and critical thinking skills; ability to anticipate problems and research and implement solutions.

Outstanding verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of students, faculty, staff, and external partners.

Demonstrated technology skills and experience with standard tools (e.g., Microsoft Office, including advanced skills in Excel and Power Automate, Zoom,