Program Manager, CSS

The Dimock Center; Boston (MA); On-site; USD 59,000 - 80,000; Full time

Job summary

A leading community health organization in Boston seeks a Program Manager to oversee operations of a residential addiction treatment program. The ideal candidate will demonstrate strong leadership and problem-solving skills while fostering a safe and supportive environment for residents. Responsibilities include staff supervision, program coordination, and maintaining a high standard of care. This role requires effective communication and the ability to manage stress in a clinical setting. Join us in making a difference in the lives of individuals and families.

Qualifications

• Minimum of one year of experience working with a vulnerable population.
• At least 1 year of supervisory or administrative experience in a clinical environment.

Responsibilities

• Oversee daily operations of a residential addiction treatment program.
• Supervise and support staff and residents.
• Facilitate community meetings with residents.

Skills

Leadership

Problem Solving

Communication

Education

Bachelor’s Degree

Master’s Degree

Job description

Career Opportunities with The Dimock Center

A great place to work.

Careers At The Dimock Center

Current job opportunities are posted here as they become available.

At Dimock we heal and uplift individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education.

We are doing this every day by creating a healthy community, equitable access to comprehensive health care and providing education to the families we serve. Our culture is a culture of commitment with every patient, family and employee!

Under the supervision of the Program Director, the Program Manager is responsible for overseeing the daily operations of a residential addiction treatment and community support program. You are required to have demonstrated experience in staff supervision, program coordination, and creating a safe, recovery-focused environment. Strong leadership, problem-solving, and communication skills are essential, especially in high-stress situations. Experience managing residential settings, supporting multidisciplinary teams, and upholding program structure is preferred. Familiarity with basic computer programs and documentation systems is also important for success in this role.

Program Manager Essential Job Tasks (ATS and CSS)

• Assures safety and support to all residents
• Communicates effectively and maintains professional/ethical boundaries
• Problem solve during high stress situations
• Maintain a physical, mental, and spiritually safe environment and workplace culture
• Recognizes the importance of individual and cultural differences that influence behavior and thought processes
• Be a part of a rotating on-call to support addiction service programs
• Supervise and support Unit Coordinator, BHS staff, and residents
• Facilitate a weekly community meeting with the residents that outlines program expectations and provides an opportunity for residents to give feedback
• Attend to the overall operation and management of the living environment (including food and supply stock, building and technology maintenance, etc.)
• Oversee and ensure that the program expectations are being upheld by all staff
• Ensure that the unit is clean, organized, and safe
• Works with leadership team and supervisor to develop and support programming
• Other duties as assigned
• Exhibits professional demeanor in tone of voice, appearance, and movement
• Maintains a high standard of confidentiality and professional ethics and boundaries
• Demonstrates serious effort to improve job performance
• Projects a positive attitude in professional and personal interactions in the work environment
• Uses effective verbal and writing communication skills
• Collaborate with other disciplines (nursing, case management, providers, clinicians) demonstrating respect and curtesy
• Maintain professional boundaries in stressful situation
• Able to assess problems and effectively and appropriately problem solve keeping safety and recovery in mind
• In-depth knowledge and understanding of addiction and recovery and how it intersects with other areas of life
• Hold staff accountable for program structure and related job tasks

This job operates in a clinical environment.

Physical Demands

Duties may require standing and walking, or sitting for long periods of time.

Required Education and Experience

• Bachelor’s Degree. Master’s degree preferred. Training and experience in inpatient health care services administration. The ideal candidate will be a clinical, "hands on" leader who enjoys developing his/her team.
• Experience with addiction treatment and trauma focused treatment strongly preferred.
• Requires a minimum of one year of experience working with a vulnerable population.
• Must have at least 1 year of supervisory or administrative experience in a fast paced, clinically challenging and rewarding environment.

Other Duties

Please note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Salary Range: $59,000 to $79,900 per year