Program Manager: Cross‑Functional Delivery for DCC

Nortek; Indianapolis (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

Nortek Data Center Cooling seeks a Program Manager to serve as the day-to-day cross-functional integrator across Engineering, Operations, Supply Chain, Quality, Commercial, Finance, and Service teams.

This role drives flawless execution from opportunity identification through product commissioning, coordinating with engineering, procurement, fabrication, and test to meet schedule, cost, quality, and customer commitments.

Qualifications

• Bachelor’s degree in Engineering, Business, Supply Chain, or related discipline (required).
• 5+ years of progressive program or project management experience (required).
• Demonstrated ability to lead cross-functional teams without direct reporting authority (required).
• Working knowledge of program management methodologies and tools (e.g., Microsoft Project, PLM systems, Monday.com) (required).
• Experience managing customer relationships and communicating program status directly with external stakeholders (required).
• Strong critical-path thinking, risk management discipline, and organizational skills (required).
• Excellent written and verbal communication skills (required).
• PMP certification or equivalent (preferred).
• Experience owning program-level P&L execution and contract management (preferred).
• Experience supporting engineered-to-order capital equipment or B2B environments (preferred).
• Experience supporting hyperscale data center customers or similar high-growth markets (preferred).

Responsibilities

• Own end‑to‑end execution of assigned customer programs from opportunity identification through completion of product commissioning.
• Build, maintain, and drive the integrated program schedule focusing on critical-path items and dependencies across engineering, procurement, fabrication, assembly, test, shipping, installation, and commissioning.
• Lead recurring program cadence meetings with clear ownership, decisions, and follow-through on action items.
• Coordinate engineering release, drawing approval cycles, long‑lead procurement, fabrication, testing, and milestones per the standard workflow.
• Escalate schedule risks and cross‑functional roadblocks with proposed mitigation paths.
• Maintain direct customer contact on program execution matters, with the Sales Account Executive as primary customer contact.
• Provide clear, proactive program status communications to internal leadership and the customer.
• Represent the voice of the customer inside Nortek DCC and the voice of Nortek DCC to the customer with balance and integrity.
• Accountable for the financial health of the program and for program‑level P&L execution and customer commitments.
• Manage change orders end-to-end—quantify impact and drive internal approvals in collaboration with the Sales Account Executive.
• Monitor contract obligations, deliverables, and customer commitments; ensure Nortek DCC meets its obligations.
• Proactively identify risks to program profitability and collaborate with Commercial, Finance, Engineering, Operations, Supply Chain, and Service to mitigate them.
• Apply standardized risk identification, escalation, and mitigation processes to every assigned program.
• Maintain a live program risk register with ownership, due dates, and status.
• Drive critical risks to closure on time, targeting 90%+ on‑time closure across the portfolio.
• Escalate top risks to the VP of Program Management with recommended actions.

Skills

Cross-functional leadership

Program management

Risk management

Critical-path thinking

Customer relationships

Communication

Education

Bachelor's degree

Tools

Microsoft Project

PLM systems

Monday.com

Job description

Nortek Data Center Cooling seeks a Program Manager to serve as the day-to-day cross-functional integrator across Engineering, Operations, Supply Chain, Quality, Commercial, Finance, and Service teams.

This role drives flawless execution from opportunity identification through product commissioning, coordinating with engineering, procurement, fabrication, and test to meet schedule, cost, quality, and customer commitments.