Program Manager-Coordinator of Community Service

Able Health Services Inc; Hanover (MD); On-site; USD 85,000 - 112,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Able Health Services Inc. seeks a dedicated Coordinator of Community Services (CCS) Program Manager to lead and grow our CCS team, ensuring high-quality, person-centered services for individuals with disabilities.

You will guide operations, oversee performance, and advocate for well-being and rights in a supportive, collaborative environment. The role requires strong leadership, oversight of daily activities, and participation in meetings and training to uphold service excellence and policy

Qualifications

• Experience leading a team in a human-services setting.
• Strong communication and interpersonal skills required.
• Knowledge of person-centered care and quality standards.

Responsibilities

• Oversee day-to-day operations of CCS team.
• Intervene in times of crisis and outside regular hours as needed.
• Ensure services align with policies, procedures, and quality standards.
• Manage CCS performance and ensure adherence to person-centered practices.
• Coordinate and implement individual satisfaction surveys.
• Represent the organization in stakeholder meetings and trainings.
• Maintain supervision records and performance evaluations.
• Monitor KPIs and complete required quality reviews.

Skills

Leadership

Program management

People supervision

Quality assurance

Communication

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Able Health Services Inc. is seeking a dedicated, experienced, and motivated Coordinator of Community Services (CCS) Program Manager to join our team. We are looking for a strong leader who is passionate about supporting individuals with intellectual and developmental disabilities and committed to delivering high-quality, person-centered services.

The CCS Program Manager plays a vital leadership role in overseeing the daily operations and quality of services provided by our Coordinators of Community Services (CCS). This position ensures that CCS team members receive the guidance, supervision, and support they need to perform their responsibilities effectively while maintaining the highest standards of person-centered care, accountability, and service excellence.

Job Description:

• Oversee day-to-day operations
• Intervene when services are needed in times of crisis and/or outside the regular work schedule.
• Ensure services are delivered in accordance with AHS policies, procedures, and established quality standards.
• Manages Coordinators of Coordinator of Community Services (CCS) performance to ensure work meets quality person-centered Standards.
• Ensures that Coordinators of Community Services (CCS) are using person-centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members
• Coordinate/implement individual satisfaction survey
• Serve as an advocate for each individual’s well-being, human and legal rights, and in the individual’s best interest at all times.
• Participate in regularly scheduled meetings and training as required for execution of job duties and as requested by the DDA, and Able Health Services Inc.
• Perform additional coordination of community service duties as assigned by the Able Health Services administrative staff and the DDA, such as resource allocation for the resource library.
• Monitors Key Performance Indicators (KPIs)
• Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations. Completes one full review for each Coordinator of Community Services (CCS) supervised per month (CQR)
• Ensures Performance Utilization (PU) monthly benchmarks are met.
• Conducts hiring interviews for vacant CCS positions and uses the rating scale and interview scoring procedure to inform decisions.
• Conducts 6-month and annual performance evaluations for new Team Members
• Conducts annual performance evaluations for Coordinator of Community Services (CCS) Team Members over 1 year.
• Utilizes situational leadership to develop Team Members knowledge and skills.
• Takes disciplinary actions consistent with AHS policies and procedures to address performance concerns.
• Recommends to appropriate CCS Program Director, termination of Coordinator of Community Services (CCS) when performance does not meet job expectations.
• May provide support for a small number of people supported; providing necessary functions described in the Coordinator of Coordinator of Community Services (CCS) job description.
• Coordinates and assigns new Development Disabilities Administration (DDA) referrals, out of office transfers and reassignments to maximize the Coordinator of Community Services (CCS Team Member's workload effectiveness
• Updates, tracks, and monitors assignments in the Coordinator of Community Services (CCS database and LTSS
• Records and maintains supervision records/tracking performance evaluations for developmental feedback and performance evaluations.
• Reviews the Quality Assurance Data for compliance standards every month and follows supervisor procedures.
• Participates in organizational and program leadership meetings to stay informed of changes affecting policies, procedures, and practices.
• Actively participates in work groups and committees by AHS procedures.
• Conducts and/or participates in ongoing meetings: Supervisor supervision, Program Manager Team meetings, supervisory team meetings, and supervision meetings to stay informed of changes affecting processes, procedures, and practices.
• Communicates AHS philosophy to agencies, the people we support and their families and service providers.
• Represents AHS in service providing negotiations, task forces, and community education activities.
• Speaks to community groups to explain and communicate AHS purposes, programs, and policies.
• Forms cooperative relationships with external stakeholders
• Participates in and organizes external task forces and work groups.
• Supports Coordinator of Community Services (CCS) training by reinforcing topics covered in New Team Member Training, reviewing AHS policies and procedures, coordinating shadowing opportunities, observing, identifying, and delivering training based on strengths and areas in need of development.
• Performs all duties as described and others as required, using the foundation of AHS philosophy and values.

Be Part of Our Team!

At Able Health Services Inc., we are committed to empowering individuals with intellectual and developmental disabilities through quality, person-centered support. We welcome professionals who share our commitment to leadership, collaboration, advocacy, and making a meaningful difference in the lives of others.