Program Coordinator

CMCS; Town of Mount Pleasant (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, Dental, Vision insurance

403(b) retirement savings plan

Generous paid time off

Professional growth opportunities

Collaborative work environment

Job summary

Cardinal McCloskey Community Services (CMCS) in Mount Pleasant, NY, seeks an experienced Program Coordinator to lead residential programs serving individuals with intellectual and developmental disabilities. The role emphasizes person-centered services, staff development, and maintaining high-quality care and regulatory compliance.

The Program Coordinator will supervise Residence Managers, oversee intake processes, promote Life Plans and documentation, and drive quality assurance to improve

Qualifications

• Bachelor's Degree required.
• Minimum of five (5) years of supervisory experience within OPWDD and/or OCFS residential programs.
• Strong knowledge of OPWDD regulations, standards, and best practices for individuals with intellectual and developmental disabilities.
• Demonstrated leadership, management, and team-building experience.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience working with electronic health records and documentation systems.
• Exceptional written and verbal communication skills.
• Ability to work a flexible schedule and travel to multiple program locations as needed.
• Ability to safely intervene in emergency situations to ensure the well-being of residents and staff.

Responsibilities

• Direct and oversee the daily operations of residential programs, ensuring effective service delivery and regulatory compliance.
• Provide supervision, guidance, and support to Residence Managers and program staff.
• Participate in the intake, screening, admission, and discharge processes for individuals entering residential services.
• Promote person-centered planning and ensure the implementation of individualized supports, Life Plans, and related service documentation.
• Conduct quality assurance activities, including program observations, record reviews, audits, and outcome tracking.
• Collaborate with clinicians, care managers, families, and community partners to ensure the needs of individuals are met.
• Monitor programming to ensure services promote independence, community inclusion, dignity, and personal achievement.
• Assist in recruiting, interviewing, evaluating, and developing residential staff.
• Facilitate staff training initiatives and identify ongoing professional development opportunities.
• Generate reports and analyze data to improve program outcomes, compliance, and operational efficiency.
• Respond to crises, provide on-call support, and assist with incident reviews and investigations as assigned.
• Advocate for residents and employees while fostering a positive, supportive work environment.
• Build partnerships within the community to expand opportunities and resources for individuals receiving services.
• Ensure compliance with all agency policies, OPWDD regulations, and applicable federal, state, and local requirements.

Skills

Supervisory experience

OPWDD regulations

Leadership

Staff development

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Electronic health records

Job description

Lead with Purpose. Inspire Growth. Create Lasting Impact.

Empowering Individuals. Strengthening Communities. Transforming Lives.

At Cardinal McCloskey Community Services (CMCS), we are committed to helping individuals reach their fullest potential by providing compassionate, high-quality services that promote independence, dignity, and personal growth. We are currently seeking an experienced and dedicated Program Coordinator to provide leadership and oversight for our residential programs serving individuals with intellectual and developmental disabilities.

This is an exciting opportunity for a dynamic leader who is passionate about person-centered services, staff development, and ensuring excellence in program operations. The Program Coordinator plays a vital role in maintaining quality care standards, supporting employees, and fostering meaningful outcomes for the individuals we serve.

Key Responsibilities:

• Direct and oversee the daily operations of residential programs, ensuring effective service delivery and regulatory compliance.
• Provide supervision, guidance, and support to Residence Managers and program staff.
• Participate in the intake, screening, admission, and discharge processes for individuals entering residential services.
• Promote person-centered planning and ensure the implementation of individualized supports, Life Plans, and related service documentation.
• Conduct quality assurance activities, including program observations, record reviews, audits, and outcome tracking.
• Collaborate with clinicians, care managers, families, and community partners to ensure the needs of individuals are met.
• Monitor programming to ensure services promote independence, community inclusion, dignity, and personal achievement.
• Assist in recruiting, interviewing, evaluating, and developing residential staff.
• Facilitate staff training initiatives and identify ongoing professional development opportunities.
• Generate reports and analyze data to improve program outcomes, compliance, and operational efficiency.
• Respond to crises, provide on-call support, and assist with incident reviews and investigations as assigned.
• Advocate for residents and employees while fostering a positive, supportive work environment.
• Build partnerships within the community to expand opportunities and resources for individuals receiving services.
• Ensure compliance with all agency policies, OPWDD regulations, and applicable federal, state, and local requirements.

Qualifications:

• Bachelor's Degree required.
• Minimum of five (5) years of supervisory experience within OPWDD and/or OCFS residential programs.
• Strong knowledge of OPWDD regulations, standards, and best practices for individuals with intellectual and developmental disabilities.
• Demonstrated leadership, management, and team-building experience.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience working with electronic health records and documentation systems.
• Exceptional written and verbal communication skills.
• Ability to work a flexible schedule and travel to multiple program locations as needed.
• Ability to safely intervene in emergency situations to ensure the well-being of residents and staff.

Preferred Qualifications:

• Training or experience in Applied Behavior Analysis (ABA).
• Experience conducting investigations and incident reviews in accordance with OPWDD guidelines.
• Familiarity with quality assurance and performance improvement processes.

CMCS Offers:

• Competitive Benefits Package
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Savings Plan
• Generous Paid Time Off
• Professional Growth and Development Opportunities
• Supportive and Collaborative Work Environment
• Opportunity to Make a Meaningful Difference Every Day

Ready to Make an Impact?

If you are a motivated leader with a passion for empowering individuals and driving program excellence, we invite you to apply and become part of the dedicated team at Cardinal McCloskey Community Services.

Join CMCS and help create opportunities, build independence, and improve lives every day.