Program Manager / Contract Manager

Goldbelt; Tacoma (WA); On-site; USD 170,000 - 185,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Tax-deferred savings options

Supplementary benefits

Paid time off

Professional development opportunities

Job summary

Goldbelt is seeking a Program Manager / Contract Manager to lead PAS, RMS, and CLR services for Defense Health Network Indo-Pacific facilities. The role oversees operations, contract performance, staffing, quality, reporting, and compliance with DHA and DHN-IP requirements.

You will manage day-to-day activities, coordinate with DHN-IP leadership, monitor KPIs, and drive continuous process improvements across supported MTFs. This is a senior, on-site leadership position with travel to facilities.

Qualifications

• 5+ years of experience managing healthcare operations, call center operations, government contracts, or similar services.
• Experience managing teams and contract performance.
• Ability to pass an employment background check.

Responsibilities

• Manage day-to-day contract operations and ensure services meet established performance standards and business rules.
• Serve as the primary contractor point of contact for government and MTF leadership.
• Monitor staffing, productivity, quality, customer service, and contract deliverables.
• Attend government, MTF, and operational meetings and coordinate responses to operational requirements.
• Oversee contingency operations, corrective actions, and continuous process improvement.
• Review required reports and ensure timely, accurate, presentation-ready deliverables.
• Travel to supported MTFs as required.

Skills

Microsoft Office Suite

Education

Bachelor's degree in Business, Healthcare Administration, Management, or related field

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The Program Manager / Contract Manager is responsible for overall management and execution of PAS, RMS, and CLR services supporting Defense Health Network Indo-Pacific (DHN-IP) Medical Treatment Facilities (MTFs). This role oversees daily operations, contract performance, staffing, quality, reporting, customer service, and compliance with DHA and DHN-IP requirements.

Qualifications

Necessary Skills and Knowledge

• Proficiency with Microsoft Office Suite.

Minimum Qualifications

• 5+ years of experience managing healthcare operations, call center operations, government contracts, or similar services.
• Experience managing teams and contract performance.
• Ability to pass an employment background check.

Preferred Qualifications

• Bachelor's degree in Business, Healthcare Administration, Management, or related field.

Pay and Benefits

The annual pay range for this position is $170,000 to $185,000.

We provide a competitive base salary commensurate with your qualifications and experience.

As an employee, you'll enjoy a comprehensive benefits package, including:

• medical, dental, and vision insurance
• a 401(k) plan with company matching
• tax-deferred savings options
• supplementary benefits
• paid time off
• professional development opportunities

Responsibilities

Essential Job Functions

• Manage day-to-day contract operations and ensure services meet established performance standards and business rules.
• Serve as the primary contractor point of contact for government and MTF leadership.
• Monitor staffing, productivity, quality, customer service, and contract deliverables.
• Attend government, MTF, and operational meetings and coordinate responses to operational requirements.
• Oversee contingency operations, corrective actions, and continuous process improvement.
• Review required reports and ensure timely, accurate, presentation-ready deliverables.
• Travel to supported MTFs as required.