Program Manager, Clinical Operations & Compliance

Mental Health Systems; Chula Vista (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

TURN in California seeks a seasoned program manager to oversee clinical operations, data reporting, staff supervision, and billing controls. The role involves coordinating with courts, probation, and treatment providers to ensure compliance and client progress, while maintaining confidentiality and quality care.

The position requires SUD certification with supervisory experience, a BA/BS, and a valid CA driver’s license. Strong organizational and communication skills are essential for success.

Qualifications

• SUD Certification and two years of supervisory experience in a treatment program or similar setting.
• BA/BS degree required with minimum 2 years direct services with Alcohol and Other Drugs (AODS).
• Valid CA driver’s license and current auto insurance per contract requirements.
• Experience providing mental health and/or substance use disorder services preferred.
• Cultural competency understanding required. Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

Responsibilities

• Oversee direct services, ensuring quality care and highest professional standards.
• Supervise accurate data collection and reporting; ensure peer review and monitoring of client charts.
• Ensure staff complete timely documentation and meet minimum requirements for direct client billable services as contractually required.
• Lead coordination with the Court, Probation, justice partners, and treatment providers to ensure effective compliance with court and referral requirements, and participant progress through treatment and recovery.
• Manage billing expectations and deliverables. Understand budget and review monthly operating statement to ensure financial integrity.
• Maintain positive morale and staff cohesion with cooperative attitude, flexibility, and effective communication.
• Respond quickly and appropriately to emergencies and crisis intervention.
• Timely recruitment and retention of qualified candidates; provide regular supervision, feedback, and support; develop team camaraderie and communication.
• Liaison with funder(s) and community meetings/committees.
• Maintain confidentiality of client’s care.
• Facilitate scheduled program meetings; document agenda and attendance accordingly.
• Other relevant duties as assigned.

Job description

TURN in California seeks a seasoned program manager to oversee clinical operations, data reporting, staff supervision, and billing controls. The role involves coordinating with courts, probation, and treatment providers to ensure compliance and client progress, while maintaining confidentiality and quality care.

The position requires SUD certification with supervisory experience, a BA/BS, and a valid CA driver’s license. Strong organizational and communication skills are essential for success.