Program Manager: Client Success & Vendor Relations

Ferrandino-; Lower Providence Township (PA); On-site; USD 110,000 - 130,000; Full time

Job summary

Ferrandino & Son, Inc. is seeking a Program Manager to lead client management, operations, and team development across our accounts. You will oversee SLAs, drive efficiency, and collaborate with procurement and vendor relations to maximize value for clients and the company.

You will work with senior management to shape strategies, mentor Account Managers, and ensure contracts deliver on margins and service levels. Strong communication and leadership are essential.

Qualifications

• Bachelor's degree in business or equivalent experience required.
• Strong leadership and prior people-management experience preferred.
• Proficiency with Microsoft Office.
• Excellent problem-solving and attention to detail.
• Ability to handle multiple tasks under pressure and adapt to priorities.
• Strong client-facing communication and relationship-building skills.

Responsibilities

• Enhance client success and retention through proactive contact and SLA adherence.
• Drive operational efficiency, margin management, and vendor partnerships.
• Coach and develop a high-performing team of Account Managers.
• Manage client relationships, communications, escalations, and reporting.
• Oversee service management, ensure SLA, KPI, and timely delivery.
• Support account growth, forecast revenue, and budget monthly targets.
• Collaborate with procurement and vendor relations for onboarding and site rollouts.

Skills

Leadership

Account management

Client communication

Problem solving

Time management

Team coaching

Education

Bachelor's degree in business

Tools

Microsoft Office

Job description

Ferrandino & Son, Inc. is seeking a Program Manager to lead client management, operations, and team development across our accounts. You will oversee SLAs, drive efficiency, and collaborate with procurement and vendor relations to maximize value for clients and the company.

You will work with senior management to shape strategies, mentor Account Managers, and ensure contracts deliver on margins and service levels. Strong communication and leadership are essential.