Program Manager, Claims & Quality Improvement

State of Ohio; Cleveland (OH); On-site; USD 38,000 - 47,000; Full time

Job summary

The State of Ohio's Ohio Bureau of Workers' Compensation (BWC) is hiring for a Program Management-heavy role to support the Cleveland Claims Services Quality & Performance Program. This on-site position offers insights into claims analytics, process improvement, and staff development within a dynamic state agency.

Responsibilities include analyzing claims performance, developing customer service strategies, coordinating recruitment efforts, and overseeing training programs, with standard hours

Qualifications

• 36 mos. trg. or 36 mos. exp. in business administration, management science or public administration.
• Undergraduate core program in business administration, management science or public administration with 12 mos. trg. or exp. in supervisory/administrative roles.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Analyze claims performance through surveys, data tracking, and reporting tools; provide recommendations to improve operations.
• Develop and implement customer service strategies, operational guidelines, and resources to improve customer and claims experience.
• Coordinate and assist with recruitment and retention using targeted outreach, relationship-building, and employee engagement plans.
• Oversee staff training programs including onboarding, ongoing development, and training needs identification.
• Handle inquiries and complaints from internal and external stakeholders.

Skills

Program Management

Data analysis

Job description

The State of Ohio's Ohio Bureau of Workers' Compensation (BWC) is hiring for a Program Management-heavy role to support the Cleveland Claims Services Quality & Performance Program. This on-site position offers insights into claims analytics, process improvement, and staff development within a dynamic state agency.

Responsibilities include analyzing claims performance, developing customer service strategies, coordinating recruitment efforts, and overseeing training programs, with standard hours