Program Manager - Change Management

adpinternalcareers; Town of Florida (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

ADP is hiring a Program Manager – Change Management to lead change initiatives across multiple, complex projects within HRO. You will partner with matrixed resources and Enablement leaders to drive program benefits and stakeholder alignment.

The role focuses on coaching leaders, developing change strategies, and delivering training and communications that support adoption and business results in a dynamic, global environment.

Qualifications

• Bachelor's degree or equivalent in education & experience.
• 5+ years related experience in Product Ownership, Strategic Consulting, PM or similar.
• Experience leading medium to large cross-functional and/or multi-year projects.
• Strong knowledge of PM processes, tools, and structured methodologies.
• Ability to guide others and drive collaboration with internal partners.
• Effective verbal and written communication.
• Ability to manage multiple changing priorities.

Responsibilities

• Ensure business realization of strategic objectives through change management support of multiple, strategically aligned projects.
• Serve as a project owner and inform stakeholder groups about change milestones.
• Prepare and coach people leaders and change agent networks to adopt change.
• Advise on structured change management strategy based on situational awareness.
• Provide consulting on change leadership best practices to senior leaders.
• Develop and implement communications plans for change initiatives.
• Drive results across matrixed teams to realize program objectives.

Skills

Product Ownership

Strategic Consulting

Project/Program Management

Cross-functional leadership

Stakeholder engagement

Effective communication

Adaptability

Education

Bachelor's Degree or equivalent in education & experience

Job description

ADP is hiring a Program Manager – Change Management. In this role, you will be responsible for the change management efforts for multiple, complex, and strategically aligned projects within the HRO. You will also partner with a team of matrixed resources to achieve desired benefits and goals; and will interface with other key Enablement leaders, division and regional leadership.

• Are you passionate about delivering engaging learning experiences that help associates build confidence, develop new skills, and achieve success in their roles?
• Do you enjoy collaborating with stakeholders to identify learning opportunities, improve training programs, and drive meaningful performance outcomes?
• Are you energized by creating and facilitating training in a variety of formats while continuously adapting content to meet evolving business and learner needs?

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Ensure business realization of strategic objectives through change management support of multiple, strategically aligned projects. These projects are highly complex, have multiple dependencies, and have significant impact on organizational goals by solving compound business problems.
• Serve as a project owner and provide information to different stakeholder groups regarding the overall change, alignment of organization processes, systems, people and related change milestones. (e.g. BPI, work-related technology, training, etc.)
• Prepare and coach people leaders and change agent networks to influence stakeholder mindsets to adopt change management plan
• Advise on and apply a structured change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Provide consulting advice for change leadership/management best practices and ability to guide/coach senior leaders in their roles as change sponsors.
• Advise team on impact analysis and stakeholder assessments. Advise with the conduct of risk and readiness assessments. Create a set of actionable and targeted change management plans (e.g. communications, training, risk, resistance, etc.).
• Assist with the definition of overall communications strategy and plan for change initiatives including consultation, diagnostics, development of core messaging, planning, implementation, and evaluation to drive behavior change.
• Assist with the development of communications materials when needed or oversee communications support when other resources are not available.
• Drive results across a team of matrixed associates representing all functional and support areas to ensure realization of program strategic objectives.
• Develop and/or improve organizational capability tools, templates, and methods to implement initiatives as well as educate business leaders on organizational capability and change leadership/management concepts and approaches.
• Performs other duties as assigned.

TO SUCCEED IN THIS ROLE: Requirements

• Bachelor's Degree or equivalent in education & experience
• 5+ years related experience in Product Ownership, Strategic Consulting, Project/Program Management, or other relevant field
• Prior work experience leading medium to large cross-functional and/or multi-year projects from concept to delivery
• Strong knowledge of project management processes, tools, and structured methodologies
• Ability to guide and inspire others in consultative approach and drive collaboration and client focus with the project team and internal partners
• Ability to communicate effectively, both verbal and written
• Ability to manage multiple and changing priorities with flexibility, adaptability, and critical thinking skills
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Ability to work, partner, and thrive independently and in a collaborative or matrixed environment

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Professional certification in Change Management (Prosci, CCMP, ACMP, or equivalent).
• Deep expertise in enterprise transformation, organizational effectiveness, and large-scale change leadership.
• Experience building, scaling, and leading enterprise change management functions, centers of excellence, or communities of practice.
• Strong knowledge of project and program management methodologies and governance frameworks.
• Familiarity with continuous improvement and business process improvement methodologies, including Lean, Six Sigma, and Kaize