Director of Business Development Operations

adpinternalcareers; Roseland (NJ); On-site; USD 120,000 - 170,000; Full time

Job summary

ADP in New Jersey is seeking an experienced Program Manager to lead complex, multi-team initiatives, ensure on-time delivery, budget and quality, and maintain clear communications with stakeholders across Product, Operations, Compliance and Finance.

The role requires 10+ years of program management, strong executive communication, risk and scope management, and the ability to develop briefing materials for senior leaders while guiding cross-functional teams to strategic goals.

Qualifications

• 10+ years of program management experience.
• Experience with industry standard program management techniques, tools and best practices.
• Experience managing complex programs includes integration across multiple work streams, multiple suppliers and customer resources.
• Strong interpersonal communication and presentation skills.
• Ability to understand technical requirements.
• Experience with non-technical, process and operations-related programs a must.

Responsibilities

• Provides day to day program execution: directing issue resolution, risk definition/mitigation, scope details and execution plan.
• Develop and maintain/update presentation material for leadership reviews, create schedules with milestones and provide visibility on important projects.
• Collect, assemble and analyze data to track metrics and share progress with minimal direction.
• Develops executive level briefing and utilizes appropriate technologies to enable integration/collaboration.
• Develop and maintain program level schedule and budget; monitor and track execution; negotiate project changes and baselines.
• Maintains positive internal customer relationships and ensure satisfaction.

Skills

Program management

Cross-functional leadership

Stakeholder communication

Strategic planning

Risk management

Job description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

The Program Manager executes program plans, developing bottoms-up program plans to ensure schedule, budget and quality are maintained ensuring On-Time Delivery of critical roadmap deliverables and strategies. The Program Manager leads the cross-functional project teams to review program status and ensure individual milestones are achieved. This position is responsible for maintaining communication with and providing reports (both written and oral) to key stakeholders. The Program Manager is ultimately responsible for the overall program performance and success.

Essential Duties and Responsibilities:

• Provides day to day program execution: providing direction for issue resolution, support teams in risk definition/mitigation, provide program scope details, develop and implement program execution plan. .
• Develop and maintain/update presentation material for leadership reviews, create schedules with timelines for key milestones and provide visibility on important projects, establish and facilitate effective meetings, implement improvements and organize logistics of events (customer visits etc.)
• Collect, assemble and organize and analyze data in order to track and share metrics with minimal direction. Apply knowledge of policies, procedures, regulations to ensure progress toward deliverables.
• Develops executive level briefing and utilizes appropriate technologies to enable integration/collaboration.
• Develop and maintain program level schedule and budget; monitor and track execution of the plan and communicate status to all program/project participants; negotiate project changes and incorporate changes into project control systems to maintain work statements, cost and schedule baselines.
• Develop and sustain positive internal customer relationships and ensure we achieve superior customer satisfaction.

Other Duties and Responsibilities:

• Accountable to the Sr. Principal Program Manager of the Portfolio Management Office for all program performance.
• This a highly networked role that requires the ability to work under pressure and to challenging deadlines.
• Work with diverse team members to drive business outcomes at the program manager level.
• Manage the accuracy of deliverables and results and communicate to all stakeholders.
• Coordinate and review inputs from a variety of stakeholders, typically involving contributions from Product Management, Operations, Compliance, Implementation, Service, legal and finance..
• Prepare presentations/recommendations for diverse audiences, including executive leadership.
• Set clear scope boundaries to prevent scope creep and help assign appropriate resources.
• Demonstrate proficiency in applying program management best practices to complex project/programs.
• Meet all budget, schedule product performance, quality, reliability, manufacturability and production targets.
• Leads the risk management team to identify, track, quantify and evaluate program specific risks and establishes and executes mitigation strategies.
• Maintains involvement in all aspects of programs to identify and anticipate issues, seeks solutions, and ensures satisfactory and timely resolution of issues for the overall effectiveness of the program.

Qualifications Required:

• 10+ years' Program Management experience
• Experience with industry standard program management techniques, tools and best practices
• Experience managing complex programs includes integration activities across multiple work streams, multiple suppliers and customer resources.
• Strong Interpersonal communication and presentation skills.
• Ability to understand technical requirements.
• Uses a logical approach to improve processes and solve problems.
• Experience with non-technical, process and operations-related programs a must.
• Proven experience in being the right hand of a General Manager, working directly with C-level executives to develop and communicate strategy goals of the HCR Division.

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