Program Change Manager - Autonomous Vehicle Roadside Assistance (Chandler, AZ)

TaskUs; Chandler, Northern (AZ, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

TaskUs is seeking a Change Management Program Manager to lead enterprise-wide change initiatives across our operations. You will design structured strategies, minimize resistance, and drive employee adoption for major transformations within a PMO/Agile context.

You will partner with executives and cross-functional leaders to align people, processes, and technology, ensuring business readiness and sustained change impact.

Qualifications

• Bachelor’s degree or equivalent in a related field; Master’s preferred.
• 5+ years in Change Management with large-scale transformations.
• Experience integrating change plans with PMO and Agile/Scrum environments.
• Proficiency with Jira, Asana, MS Project and change analytics tools.

Responsibilities

• Develop and implement end-to-end change management strategies.
• Lead Change Champion Networks and senior leadership sponsorship.
• Coordinate communications, training, and stakeholder engagement across programs.
• Assess change readiness, risks, and track adoption metrics across initiatives.

Skills

Change management

Stakeholder management

Communication planning

Training coordination

Risk management

Project coordination

Executive coaching

Analytical thinking

Education

Bachelor’s degree in Business Administration, Organizational Psychology, Communications, or related field

Master’s degree preferred

Tools

Jira

Asana

MS Project

Job description

**Job Title: Change Management Program Manager** **Location:** [Phoenix, AZ / Remote / Hybrid]**Department:** Operations**Reports To:** Director of Operations**Job Type:** Full-Time **Position Overview** We are seeking an experienced **Change Management Program Manager** to lead and execute strategic change initiatives across the organization. In this role, you will design and implement end-to-end change management strategies, minimize resistance, and maximize employee adoption for major enterprise transformations.You will work closely with executive sponsors, cross-functional project leads, and department heads to align people, processes, and technology—ensuring business readiness and long-term sustainment of change. **Key Responsibilities:** **1. Change Strategy & Framework Development*** Develop structured, scalable change management strategies using industry-standard frameworks (e.g., Prosci ADKAR, Kotter).* Conduct comprehensive **Change Impact Assessments**, stakeholder analyses, and organizational readiness assessments.* Establish change metrics and KPIs to measure adoption, proficiency, and business impact.**2. Program Execution & Alignment*** Integrate change management plans into broader PMO and Agile project delivery schedules.* Oversee communications, training, and leadership alignment streams across concurrent project phases.* Define and manage risk mitigation strategies for change resistance, fatigue, and operational disruption.**3. Stakeholder Management & Sponsorship*** Partner with C-suite and senior leaders to coach them in their roles as effective change sponsors.* Establish and lead cross-functional **Change Champion Networks** to drive ground-level advocacy and engagement.* Resolve escalated change-related risks, conflicts, and roadblocks across business units.**4. Communications & Training Oversight*** Partner with Corporate Communications to craft targeted, transparent multi-channel messaging strategies.* Collaborate with L&D teams to identify capability gaps and design end-user training programs.* Monitor feedback channels, conduct pulse surveys, and iterate delivery methods based on user sentiment. **Qualifications & Experience:** **Education:** Bachelor’s degree in Business Administration, Organizational Psychology, Communications, or related field (Master's preferred). **Experience: 5+ years** of dedicated Change Management experience, with at least **2-3 years** leading large-scale enterprise transformation programs. **Frameworks:** Deep expertise in change methodologies (Prosci ADKAR, Kotter, Bridges Transition Model). **Project Mgmt:** Hands-on experience working alongside PMO structures in both Waterfall and Agile/Scrum environments. **Tools Knowledge:** Proficiency with project tracking tools (Jira, Asana, MS Project) and change analytics/survey tools. **Preferred Certifications*** **CCMP** (Certified Change Management Professional)* **Prosci** Certified Change Practitioner* **PMP** (Project Management Professional) or Agile/Scrum Certification (e.g., CSM, SAFe) **Core Competencies*** **Strategic Influence:** Ability to build credibility and influence stakeholders at all levels without direct authority.* **Empathy & Active Listening:** Deep understanding of psychological drivers, resistance patterns, and team dynamics.* **Data-Driven Analysis:** Ability to translate user adoption data into actionable program shifts.* **Agility & Resilience:** Comfortable managing ambiguity and navigating shifting priorities in dynamic environments.