Program Manager – Behavioral Health Services At Perfectlyimperfectnm

perfectlyimperfectnm; Albuquerque (NM); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mission-driven work

Collaborative team environment

Growth opportunities

Job summary

Perfectly Imperfect NM is seeking a high-performing Program Manager to oversee client experience and operational workflows across behavioral health and recovery programs. This role emphasizes engagement, retention, and measurable outcomes.

You will coordinate with clinical teams, case managers, and intake staff to ensure onboarding through discharge runs smoothly, with ownership and data-driven decision making.

Qualifications

• 2–6+ years in Program Management, Customer Success, Operations, or Account Management.
• Experience managing workflows, processes, or multiple client/program tracks.
• Ability to coordinate across teams and manage competing priorities.
• Excellent communication, organization, and leadership skills.
• Data-driven mindset focused on engagement, retention, and outcomes.
• Experience in healthcare, behavioral health, or patient coordination is a plus (not required).

Responsibilities

• Oversee the full client lifecycle across multiple programs from onboarding through discharge
• Drive engagement, retention, and program completion outcomes at a program level
• Coordinate across clinical teams, case managers, and intake staff to ensure alignment
• Identify gaps in processes and implement improvements to enhance client experience
• Monitor program performance, track key metrics, and report on outcomes
• Ensure consistent, structured workflows across all client touchpoints
• Support escalation management for at-risk clients and complex cases
• Lead initiatives to improve operational efficiency and scalability
• Maintain accurate documentation and ensure compliance with internal processes

Skills

Program management

Cross-functional coordination

Data-driven decision making

Communication and leadership

Healthcare coordination

Job description

About the Role

We are seeking a high-performing Program Manager to oversee and optimize client experience and operational workflows across our behavioral health and recovery programs. This role is designed for someone who understands structured client journeys, cross-functional coordination, and outcome-driven program management. You will be responsible for ensuring programs run effectively from onboarding through completion, with a strong focus on engagement, retention, and measurable outcomes. While this is a healthcare environment, the mindset required is similar to program management in high-growth environments: ownership, process optimization, proactive problem-solving, and results-driven execution.

What You will Do

• Oversee the full client lifecycle across multiple programs from onboarding through discharge
• Drive engagement, retention, and program completion outcomes at a program level
• Coordinate across clinical teams, case managers, and intake staff to ensure alignment
• Identify gaps in processes and implement improvements to enhance client experience
• Monitor program performance, track key metrics, and report on outcomes
• Ensure consistent, structured workflows across all client touchpoints
• Support escalation management for at-risk clients and complex cases
• Lead initiatives to improve operational efficiency and scalability
• Maintain accurate documentation and ensure compliance with internal processes

What We are Looking For

Ideal Experience:

• 2–6+ years in Program Management, Customer Success, Operations, or Account Management
• Strong experience managing workflows, processes, or multiple client/program tracks
• Ability to coordinate across teams and manage competing priorities
• Excellent communication, organization, and leadership skills
• Data-driven mindset focused on engagement, retention, and outcomes
• Experience in healthcare, behavioral health, or patient coordination is a plus (not required)

Highly Valued Backgrounds

• Program Manager or Operations roles in tech or high-growth environments
• Customer Success Manager (CSM) transitioning into program oversight
• Account Management in subscription-based or service-driven industries
• Healthcare coordination, case management, or patient services

Why This Role Is Different

This is not a traditional healthcare administrative role. This is a high-ownership position where you are responsible for how programs function as a whole. Your work directly impacts client engagement, program effectiveness, and long-term recovery outcomes. You will be building structure, improving systems, and shaping how care is delivered at scale.

Work Location

This is a hybrid role based in New Mexico. The position combines remote work with periodic in-person collaboration. Certain responsibilities, such as team coordination, program oversight, and operational alignment, may require onsite presence. Other responsibilities, including planning, reporting, and workflow management, may be performed remotely. Specific onsite expectations will be communicated based on program needs and team requirements.

What We Offer

• Mission-driven work with measurable client impact
• Opportunity to apply program management skills in healthcare
• Collaborative and supportive team environment
• Growth opportunities in operations, program leadership, and client success
• Meaningful work where outcomes matter beyond metrics