Program Manager, Behavioral Health - Licensed

Community Reach Center; Westminster (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401K with matching

Wellness Program

Health Insurance Reimbursement

Medical, dental, and vision insurance

Tuition Reimbursement

Loan Forgiveness options

Cross-licensure sponsorship

Healthy Work Life Balance

Internal Training & Free trainings

Job summary

Community Reach Center is seeking a Program Manager, Outpatient Services to oversee clinical programs using evidence-based approaches for individuals with behavioral health needs.

You will lead multi-disciplinary teams, manage budgets, and ensure compliance across medical records and services while advancing program goals in a dynamic outpatient setting. The role emphasizes mentorship, collaboration, and strategic project oversight.

Qualifications

• Experience managing outpatient behavioral health programs.
• Knowledge of medical record standards and regulatory compliance.
• Ability to lead multidisciplinary teams.
• Budget and resources management experience.

Responsibilities

• Identify, implement, and monitor customer service standards to ensure the multi-disciplinary team meets internal and external needs.
• Train and evaluate staff to maintain quality and encourage growth while embracing diversity.
• Ensure accuracy and efficiency in medical record standards and case management services.
• Provide direct consumer consultation and care using evidence-based practices; develop and modify programs as required.
• Participate in the selection process for program staff.
• Coach employees to perform at satisfactory levels and apply corrective guidance.
• Maintain and distribute the program budget.
• Conduct audits to ensure compliance with policies and regulatory requirements.
• Collaborate with local/state policymakers and providers to assess needs and implement programs.
• Manage departmental capacity to align with organizational goals and resource constraints.
• Lead and mentor the team to foster a positive culture and collaboration.
• Lead assigned projects from initiation to completion with cross-functional teams.

Skills

Customer service standards

Staff training

Coaching & mentoring

Budget management

Audits & compliance

Project management

Cross-functional collaboration

Leadership

Tools

EHR systems

Job description

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes?Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job - we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

At Community Reach Center, we prioritize an exceptional employee experience. We know that it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members.

The Perks -

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

About the Role:

The Program Manager, Outpatient Services (“Manager”) is an integral member of Community Reach Center’s Outpatient Services (“Division”) Division. The Manager under limited supervision, organizes, administers, and oversees the operation of clinical program(s) using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Manager coordinates team functions and community activities to enhance the quality of treatment consumers receive and ensure compliance with company goals. The Manager has administrative oversight of the team including financial, resource and facilities management. Additionally, the Manager will have other duties and responsibilities as determined from time to time by the Clinical Director.

Essential Functions:

• Identify, implement, and monitor customer service standards to ensure the multi-disciplinary team is meeting internal and external customer needs, in a professional manner that recognizes the human potential for growth and change.
• Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity. Develop long and short-term goals for the team that are consistent with program and organizational goals.
• Ensures accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.
• Provide direct consumer consultation and care utilizing evidence based best practice models; develop, evaluate, and modify programs as required.
• Participates in the selection process for internal and external candidates for program staff.
• Provide coaching to ensure all employees perform at satisfactory levels, identify when discipline is appropriate and utilize catalytic coaching to evaluate employees.
• Maintain and distribute program budget.
• Conduct timely audits to ensure compliance with company goals and policies, State and other regulatory policies regarding clinical care and coordination.
• Collaborates with local and state policy makers, community leaders and providers in the treatment focus area to assess needs and develop and implement programming as determined to be necessary.
• Department Capacity Management: Demonstrates the ability to assess and align departmental capacity with organizational goals. Proactively identifies service demands and allocates resources to ensure optimal performance and sustainability. Balances short-term needs with long-term planning to support growth and impact. Collaborates across teams to address gaps and maximize efficiency. Maintains a clear understanding of staffing, workload, and infrastructure requirements
• Leadership & Mentoring: Lead by example to inspire trust and foster a positive team culture. Guide, mentor, and empower team members to maximize their potential, providing ongoing support and feedback for continuous growth. Build strong, trusting relationships within the team to encourage collaboration and open communication.
• Project Management: Leads assigned projects with full ownership and strategic oversight, from initiation through completion. Develops comprehensive project charters, identifies and mobilizes cross-functional project teams, and manages timelines, deliverables, and resource allocation. Exercises sound judgment and autonomy in decision-making, ensuring alignment with organizational goals. Prepares next-step recommendations for executive review and monitors outcomes post-launch to ensure sustainability and impact.