Program Manager (Assistant Director - TRIAD).

Veterans Benefits Administration; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

Veterans Benefits Administration in Washington, DC seeks a Program Manager (Assistant Director - TRIAD) to lead IT system programs, coordinate with the Deputy Director, and guide education adjudication and stakeholder systems.

You will manage lifecycle of solutions including COTS, SAAS, and custom software, oversee contractors, and ensure compliance with federal standards. This role emphasizes leadership, program management, and alignment with federal agency policies.

Qualifications

• Experience developing, implementing, and evaluating information systems.
• Experience testing software business applications.
• Experience leading large IT programs and projects.
• Ability to supervise staff and contractors.
• Understanding of government requirements and risk management.

Responsibilities

• Advise Deputy Director on education adjudication and stakeholder systems.
• Establish monitors and controls to meet federal government and industry standards.
• Coordinate IT system solution goals across EDU and facilitate adjustments as appropriate.
• Manage lifecycle of IT products and services (COTS/SAAS/internal).
• Supervise TRIAD staff and contractors to ensure task completion.
• Support ongoing leadership on operations and act with authority within program jurisdiction.
• Fulfill supervisory responsibilities in accordance with policies and laws.
• Work Schedule: Full Time, Monday-Friday 8am-4:30pm; Compressed/Flexible: Available; Virtual: Not a virtual position.

Skills

Program management

Leadership

Systems development

Risk management

Policy compliance

Job description

Specific Duties Include

The incumbent advises and makes recommendations to the Deputy Director of TRIAD on

business specifications and requirements, including data and report, application design, training and implementation, rollout strategy, and other technical and non-technical aspects of education adjudication and stakeholder systems.

Participate in the establishment of system-wide and local monitors and controls to meet federal government and industry standards and directs recommended and accepted risk methodology.

Manage the coordination of assigned EDU mission-related IT system solution goals and facilitate adjustments as appropriate.

Manage program/project management and systems lifecycles to include: acquisition, development, modification, enhancement, deployment or decommissioning of a product, service or system which may consist of one more Commercial Off the Shelf (COTS), Software as a Service (SAAS), and/or internally developed software business application technologies.

The incumbent is responsible for the efficient operation of TRIAD staffs and their personnel, including contractors, to ensure effective completion of assigned tasks.

The incumbent supports ongoing day-to-day leadership on operations support matters, and acts for the Deputy Director as designated, with full authority to commit Education to any course of action within program jurisdiction.

Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws.

Work Schedule: Full Time, Monday-Friday 8am-4:30pm

Compressed/Flexible: Available

Virtual: This is not a virtual position.

Position Description Title/PD#: Program Manager (Assistant Director - TRIAD); PD422080

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

This is not a bargaining unit position.

Conditions of Employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government;
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/02/2026.

GRADE REQUIREMENT: To receive CTAP selection priority, your grade level upon Reduction in Force must be at least 15 with promotion potential of at least None.

MINIMUM QUALIFICATIONS: You may qualify based on your experience as described below:

Specialized Experience:

• Experience developing, implementing, and evaluating information systems.
• Experience testing software business application technologies.
• Experience managing complex IT programs and projects involving strategic planning, and systems development.
• Experience providing leadership and management oversight for program operations.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is primarily sedentary, although some physical effort may be required to perform the duties of the position.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

No Education Substitution

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

For more information on the "Who may apply" eligibility requirements, please refer to the

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.