Supervisory Veterans Service Representative (Assistant Coach).

Veterans Benefits Administration; SeaTac (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative (Assistant Coach) to oversee daily team operations, ensure service quality and timeliness, and optimize resource use. The role includes data analysis, policy interpretation, and reporting to senior management to meet performance goals.

The position requires navigating VA benefit programs, adherence to federal guidelines, and the ability to supervise an on-site team with occasional telework considerations.

Qualifications

• Must meet time-in-grade requirements for federal service.
• Specialized experience in VA compensation and pension programs is preferred.

Responsibilities

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Skills

Team leadership

Data interpretation

Communication with leadership

Performance monitoring

Tools

MS Excel

Data analysis tools

Job description

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.


• Ensures that the team's quality and timeliness of service meets performance indicator goals.


• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.


• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.


• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.


• Monitor leave balances, approve/deny leave, and certify timecards.


• Run production and workload reports.


• Communicate with senior management.

Duties

Specific Duties Include

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.


• Ensures that the team's quality and timeliness of service meets performance indicator goals.


• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.


• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.


• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.


• Monitor leave balances, approve/deny leave, and certify timecards.


• Run production and workload reports.


• Communicate with senior management.

Promotion Potential:

This position is at the full performance grade level.

Work Schedule:

Monday-Friday, 7:30am to 4:00pm

Compressed/Flexible:

Not Available

Telework:

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:

This is not a virtual position.

Position Description/PD#

Supervisory Veterans Service Representative (Assistant Coach); PD02102A

Relocation/Recruitment Incentives:

Not Authorized.

Financial Disclosure Report:

Not Required

Requirements

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;


• the needs and interests of the Agency;


• whether your continued employment would advance organizational goals of the Agency or the Government; and


• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job


• Selective Service Registration is required for males born after 12/31/1959


• You may be required to serve a probationary or trial period


• Selectees are required to serve a one-year Supervisory probationary period if not previously completed in a Federal position.


• Subject to background/security investigation


• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements


• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/03/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT:

You may qualify based on your experience as described below:

GS-12 Grade Level

• Specialized Experience: Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO.

Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination.


• Adjudication and authorization of compensation, pension, and claims.


• Determination to reconsider claims appeal cases and preparation/presentation of such cases

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Education

There is no educational substitution at this grade level.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

Under the Fair Chance to Compete Act

the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Agency accommodations for applicants with disabilities

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application hiring process, please notify the agency. The decision on granting a reasonable accommodation will be on a case by case basis.

For more information on the "Who may apply" eligibility requirements, please refer to

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.