Program Manager - Asante/Westhaven

The People Concern; Los Angeles (CA); On-site; USD 69,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement Planning (403b)

Employee Assistance Program (EAP)

Job summary

The People Concern in Los Angeles is seeking a Program Manager to oversee Intensive Case Management Services (ICMS) Teams in the Project-based Housing Program. This role emphasizes crisis management and services coordination.

The ideal candidate will have extensive experience working with homeless individuals and managing a diverse team. Responsibilities include budget oversight, staff hiring, and ensuring effective service delivery. The company offers a supportive work environment with a strong emphasis on trauma-informed care.

Qualifications

• MSW, MFT, LPCC, or PsyD required, registered with CA BBS preferred.
• Minimum of two years' experience with homeless individuals, ideally with mental health or substance addictions.
• Able to provide supervision and management to assigned staff.

Responsibilities

• Oversee ICMS Teams for crisis management and services coordination.
• Facilitate team meetings with a trauma-informed care lens.
• Collaborate with community partners to create interventions.

Skills

Clinical supervision

Crisis management

Collaborative skills

Organizational skills

Time management

Education

MSW, MFT, LPCC or PsyD

Job description

Role

Program Manager

Reports To

Director, Project-based Housing

Department

Permanent Housing

Program

1603-Housing Retention

Status

Exempt (Salary), Full-Time, Management

Schedule

Monday-Friday, 8am-4:30pm

Location

Westhaven Apartments – 11609 S. Western Ave, Los Angeles, CA 90047

Asante Apartments – 11001 S. Broadway, Los Angeles, CA 90061

Benefits

Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Summary

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma‑informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.

The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site‑based partners including property managers, housing developers, and local community resources.

Essential Duties and Responsibilities

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24‑hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on‑going audits of electronic databases and chart reviews.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
• Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversight regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Qualifications

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Licensed preferred, but must be license eligible.
• Minimum of two (2) years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Able to provide direct supervision and management of assigned staff.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
• Strong critical thinking, problem-solving, and team building skills.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
• Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
• Current, valid Driver's with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Preferred Qualifications

• Supervisory experience.
• BSS licensure.
• Clinical experience.

Work Environment

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist and sit throughout the day.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.