Program Manager, Permanent Housing Services - The Lodge

The People Concern; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Employee Assistance Plans (EAP)

Job summary

The People Concern is seeking a Program Manager for Permanent Housing Services. This role requires oversight of Intensive Case Management Services, collaborating with various stakeholders to support individuals transitioning from homelessness.

The ideal candidate will have a strong background in clinical supervision and crisis management, with a commitment to a harm reduction approach. Full-time with generous benefits included.

Qualifications

• MSW, MFT, LPCC or PsyD who is registered with CA BBS.
• Minimum two years' full-time experience working with the homeless.
• Two years' supervisory experience managing staff.

Responsibilities

• Oversee daily operations of ICMS Teams and client crisis management.
• Ensure timely documentation, charting, and data collection.
• Facilitate team meetings and case consultations.

Skills

Clinical supervision

Crisis management

Team collaboration

Harm reduction model

Trauma-informed care

Education

MSW, MFT, LPCC or PsyD registered with CA BBS

Tools

Electronic data bases

Job description

Role

Program Manager - Permanent Housing Services

Reporting

Assistant Director - Project Based Housing SPA 4

Program

1603-Housing Retention

Department

Permanent Housing

Location

The Lodge – 656-660 Stanford Ave., Los Angeles, CA 90021

Setting

100% Onsite

Schedule

Monday - Friday, 8:00am - 4:30pm

Status

Full-time/Exempt/Management

Benefits

Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings

1

Job Description Summary

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions and clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals, this may mean their entire lifetime.

The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision of the case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.

Essential Duties and Responsibilities

• Provides clinical and administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers.
• Facilitates weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach.
• Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, and medical, mental health and substance use services.
• Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversight regarding hiring and ensure diverse and equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Qualifications

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Two years' supervisory experience managing staff.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Work Environment

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates