Program Manager, Arlington Square

The People Concern; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The People Concern in Los Angeles, in partnership with the Department of Health Services (DHS) Housing for Health program, provides housing and Intensive Case Management Services to people experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness with supportive services and ICMS case management.

This leadership role oversees the ICMS team, ensuring trauma-informed care, harm reduction approaches, and collaboration with DHS supports and

Qualifications

• MSW, MFT, LPCC, or PsyD licensed or license-eligible with CA BBS.
• Minimum of two years’ full-time experience working with the homeless.
• Ability to supervise and manage assigned staff.
• Detail-oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills.
• Able to work in a high tolerance Harm Reduction model.
• Self-starter who can work with minimal supervision.
• Current valid driver’s license with acceptable driving record.
• Able to be on-call 24/7 with supervision.

Responsibilities

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultations with a trauma-informed care lens.
• Collaborate with DHS supports and community partners to develop interventions for safety and wellbeing of clients.
• Assist with client crisis management, including assessment for psychiatric hospitalizations.
• Respond to emergency calls 24/7 with support from supervisor and Housing Department Directors.
• Ensure documentation, charting, and data collection are complete, timely, and accurate.
• Provide budgetary oversight of program administration and ensure revenue/expenses stay within budget.
• Hire and manage ICMS staff and ensure training and policy adherence.
• Assist in screening, assessment, enrollment of clients, and orientation to policy/resources.
• Link clients to housing, community resources, government/state benefits, medical, mental health, and substance use services.
• Provide support during client death or traumatic incidents and coordinate debriefing.

Skills

Clinical supervision

Trauma-informed care

Harm reduction

Leadership

Time management

Communication

Problem solving

Self-motivation

Driver's license

On-call readiness

Education

MSW/MFT/LPCC/PsyD (CA BBS eligible)

Job description

Summary

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals, this may mean their entire lifetime.

Essential Duties & Responsibilities

1. Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
2. Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
3. Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
4. Assist with client crisis management, which includes assessment for voluntary and involuntary psychiatric hospitalizations.
5. Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
6. Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic databases and chart reviews.
7. In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
8. Hire and manage a staff of the ICMS team and ensuring staff is adequately trained and abide by all agency and department policies and procedures.
9. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
10. Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will assist with locating and securing housing, connection to community resources, government and state benefits, medical, mental health, and substance use services.
11. Provide support and containment to a team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.

Qualifications

1. MSW, MFT, LPCC, or PsyD, who is registered with CA BBS (supervision hours are available for this position).
2. Licensed preferred but must be license eligible.
3. Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
4. Able to provide direct supervision and management of assigned staff.
5. Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
6. Strong critical thinking, problem-solving, and team-building skills.
7. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
8. Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
9. Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
10. Current, valid Drivers with an acceptable driving record.
11. Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Work Environment

• Combination of either field and/or office environment depending on position
• On occasion walk or drive to different agency sites
• May/Will necessitate working in busy and loud environments depending on position
• May/Will be exposed to elements like cold, heat, dust, noise and odor depending on position
• May need to bend, stoop, twist and sit throughout the day
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

Responsibilities Common To All Agency Employees

• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond in a timely manner in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned

Equal Employment Opportunity Statement

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.