Program Manager and Quality Manager for USPTO IT Support

Management Applications, Inc.; Washington; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO). Ideal candidates should have extensive experience in IT support and project management skills, as well as a bachelor's degree in a related field. Applicants are encouraged to submit their resumes along with their salary requirements.

Qualifications

• Eight or more years of demonstrated experience in the field or in a managerial related area.

Skills

Excellent communication skills

Project management skills

Experience with Microsoft Project Professional

Experience with Microsoft SharePoint

Education

Bachelor’s degree in a related subject area

Job description

Program Manager and Quality Manager for USPTO IT Support

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO).

The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish.

Personnel must possess excellent communication skills, including the ability to establish a professional rapport with customers, be a good listener, and express knowledge in a clear, simple manner. They must also possess administrative and project management skills, with experience using Microsoft Project Professional and Microsoft SharePoint.

Program Manager

The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. The preferred minimum qualifications include:

• Eight (8) years or more demonstrated experience in the field or in a managerial related area
• Bachelor’s degree in the related subject area

Quality Manager

The Quality Manager must have demonstrated the ability to manage a program similar in size and complexity as the EUS. The preferred minimum qualifications include:

• Eight (8) years or more demonstrated experience in the field or in a managerial related area
• Possess at least a Bachelor’s degree in the related subject area

Areas of IT Support for the USPTO

1. Desktop Deployments and Moves
2. Desktop Field Support
3. Warehouse Operations Support
4. Technical Writing / Document Development
5. Test & Evaluation Hardware Support
6. Security Operations & Enterprise Monitoring
7. Release Control Branch Support
8. Network Operations & Maintenance
9. Network Cabling
10. Collaboration Services and Support
11. Authorization & Assessment (A&A)
12. Remote Site End User Support
13. Electronic Business Center Support
14. Future Requirements

To be considered for these positions, please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements.

Compensation will be commensurate with experience and minimum salary requirements.