Program Manager and Quality Manager for USPTO IT Support Services

Management Applications, Inc.; Fairfax (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

Management Applications, Inc. is seeking a Program Manager and Quality Manager to support the USPTO's IT needs. The roles require 8+ years of relevant experience, with the ability to manage complex projects and ensure quality standards. Applicants must submit a resume and minimum salary requirements for consideration.

Qualifications

• 8+ years experience in planning and managing teams.
• Experience in managing SLA and quality policies.
• Ability to lead programs of significant complexity.

Responsibilities

• Lead and direct project completion and resource allocation.
• Manage quality policies and assure team performance.
• Handle various IT support areas for USPTO.

Skills

Communication Skills

Project Management

Customer Service

Education

Bachelor's degree in related subject area

Tools

Microsoft Project Professional

Microsoft SharePoint

Job description

Program Manager and Quality Manager for USPTO IT Support

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO).

The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish. The agency is comprised of two major components – the patent organization and the trademark organization. The organizations are supported by business units comprised of engineers, scientists, attorneys, analysts and computer specialists and have a combined workforce that exceeds twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees.

Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person’s perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner. Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.

Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs. Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.

Program Manager

The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. USPTO’s preferred minimum qualifications for this position includes the following:

(1)Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in planning, setting deadlines, leading and directing the work to others, monitoring project completion, as well as allocating people and resources to individual team/task order.

(2)Bachelor’s degree in the related subject area.

Quality Manager

The Quality Manager must have demonstrated the ability to manage a program similar in size and complexity as the EUS. USPTO’s preferred minimum qualifications for this position includes the following:

(1)Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in managing SLA, quality policies, procedures, processes, programs, and practices, to assure that the team of continuous performance to meet customer requirements.

(2)Possess at least a Bachelor’s degree in the related subject area.

Areas of IT Support for the USPTO:

1. Desktop Deployments and Moves

2. Desktop Field Support

3. Warehouse Operations Support

5. Technical Writing / Document Development

6. Test & Evaluation Hardware Support

7. Security Operations & Enterprise Monitoring

8. Release Control Branch Support

9. Network Operations & Maintenance

10. Network Cabling

11. Collaboration Services and Support

12. Authorization & Assessment (A&A)

13. Remote Site End User Support

14. Electronic Business Center Support

15. Future Requirements

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.

Compensation:

Compensation will be commensurate with experience and minimum salary requirements.