Program Manager — Adult Education & Financial Empowerment

Greater Lawrence Community Action Council; Lawrence (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

The Adult Development Program Manager at Greater Lawrence Community Action Council in Lawrence, MA leads ESOL and Adult Education programs, overseeing instructors, ensuring quality, and integrating Financial Empowerment including the VITA program.

The role drives student success, coordinates assessments like BEST Plus, supervises staff, and collaborates across programs to improve outcomes. Evening availability and occasional Saturdays may be required; travel between local sites.

Qualifications

• Bachelor's degree preferred
• Minimum 3 years of relevant experience
• Experience teaching ESOL/adult learners
• Experience managing or supporting VITA programs preferred
• Bilingual (English/Spanish) required
• Strong leadership and organizational skills
• Experience with data systems and reporting
• Ability to work with diverse populations

Responsibilities

• Provide leadership and oversight for ESOL and Adult Education programming
• Supervise, mentor, and support instructors through classroom observations, coaching, and professional development
• Ensure high-quality curriculum, lesson planning, and instructional delivery (in-person and online)
• Coordinate assessments, including BEST Plus testing, and ensure compliance with program standards
• Lead staff meetings, trainings, and continuous improvement efforts
• Advise students academically and support transitions into employment, training, or continued education
• Coordinate recruitment, enrollment, orientations, and retention strategies
• Maintain accurate and timely data entry in required systems
• Ensure compliance with funding, program, and reporting requirements
• Collaborate across programs to strengthen service delivery and participant outcomes
• Lead the planning, implementation, and evaluation of Financial Empowerment initiatives
• Oversee all aspects of the VITA tax program, ensuring compliance with IRS regulations and quality standards
• Recruit, train, and supervise VITA volunteers
• Manage tax site operations, including intake, scheduling, and client services
• Maintain reporting, track outcomes, and resolve filing issues
• Conduct outreach and build partnerships
• Ensure client satisfaction and workflow management
• Collaborate with HR for onboarding and offboarding of volunteers
• Design and deliver financial literacy workshops
• Integrate financial capability education into Adult Education and ESOL programming
• Provide individual financial coaching
• Support participants in accessing resources that improve financial well-being
• Complete other tasks as assigned and needed

Skills

Bachelor's degree

3+ years experience

ESOL instruction

VITA program

Bilingual English/Spanish

Leadership

Data reporting

Diversity

Education

Bachelor's degree preferred

Job description

The Adult Development Program Manager at Greater Lawrence Community Action Council in Lawrence, MA leads ESOL and Adult Education programs, overseeing instructors, ensuring quality, and integrating Financial Empowerment including the VITA program.

The role drives student success, coordinates assessments like BEST Plus, supervises staff, and collaborates across programs to improve outcomes. Evening availability and occasional Saturdays may be required; travel between local sites.