Program Manager (3751)

The Arc Prince George's County; Upper Marlboro (MD); On-site; USD 66,124 - 70,091; Full time

Benefits offered by this job

Medical, dental and vision plans

403(b) retirement plan with employer match

Tuition reimbursement

Generous paid time-off

Company-paid life insurance

Job summary

The Arc Prince George's County is looking for a dedicated full-time Program Manager to oversee direct support professionals in residential homes. The Program Manager will ensure person-centered services and a strong advocacy culture.

This role demands coordination of medical appointments, financial management, and community integration activities. Applicants should possess strong interpersonal skills, supervisory experience, and a minimum high school diploma.

Competitive salary with comprehensive benefits, including health plans and paid time-off, is offered.

Qualifications

• 2 years of supervisory experience working with people with disabilities.
• Must have knowledge of community resources available in Prince George’s County.
• Demonstrate an intensive understanding of the agency’s vision and the importance of recognizing individual preferences.

Responsibilities

• Coordinate medical appointments and behavior support plans.
• Lead person-centered planning and promote self-advocacy.
• Develop and manage budgets; oversee expenditures and financial records.
• Promote frequently community outings and local resource use.
• Ensure homes meet safety, licensing, and maintenance standards.
• Maintain respectful communication with families, professionals, and staff.
• Oversee individuals' health needs, medical services, and hygiene support.
• Hire, train, and manage support staff; provide ongoing feedback.

Skills

Strong interpersonal skills

Customer service-oriented

Excellent computer skills

Strong organizational skills

Education

Minimum high school diploma

Job description

The Arc Prince George’s County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs – all with an emphasis on person-centered community involvement and inclusion.

Position Summary

The Arc is seeking a full-time Program Manager to oversee all direct support professionals for their assigned homes. The Program Manager ensures that all services and supports are person-centered and promotes a culture of advocacy within the residential homes.

Working Days & Hours

• Scheduled Work Days: Monday - Friday
• Work Hours: 40 hrs/wk (Varies; flexible hours, nights and weekends required)
• Annual Salary: $66,124.24 - $70,091.69

Key Competencies

• Advocacy: Support individuals in expressing their goals, choices, and rights.
• Communication: Actively listen and collaborate with individuals, families, and community partners.
• Relationship Building: Foster inclusive opportunities for meaningful connections and friendships.

Key Responsibilities

Individual Support & Planning

• Coordinate medical appointments and behavior support plans.
• Lead person-centered planning and promote self-advocacy.

Financial Management

• Develop and manage budgets; oversee expenditures and financial records.
• Ensure cost-effective operations and proper documentation.

Community Integration

• Promote frequent community outings and use of local resources.
• Engage families and natural supports in activity planning.

Home Quality & Safety

• Ensure homes meet safety, licensing, and maintenance standards.
• Address site needs and provide emergency shift coverage.

Communication & Documentation

• Maintain respectful communication with families, professionals, and staff.
• Participate in and document meetings; facilitate inter-agency communication.

Health Monitoring

• Oversee individuals’ health needs, medical services, and hygiene support.

Professionalism & Leadership

• Model positive behavior, maintain confidentiality, and solve problems creatively.

Supervision

• Hire, train, and manage support staff; provide ongoing feedback and team leadership.

Note: Travel between sites is required. On-call availability for emergencies, including nights and weekends, is expected.

Qualifications

• Strong interpersonal skills
• Customer service-oriented
• Excellent computer skills
• Minimum high school diploma
• 2 years of supervisory experience working with people with disabilities
• Must have knowledge of community resources available in Prince George’s County
• Strong organizational skills
• Demonstrate an intensive understanding of the agency’s vision in terms of the importance of recognizing and honoring the individuals’ preferences and choices.

Total Rewards

The Arc offers a competitive salary and comprehensive benefits, including medical, dental and vision plans, a 403(b) retirement plan with employer match, tuition reimbursement, benevolence program, paid holidays, generous paid time-off, paid training, company-paid life insurance, and more.