Bilingual Spanish-Speaking Program Manager

The Arc of Prince George's County; Upper Marlboro (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403(b) retirement plan with employer match

Tuition reimbursement

Generous paid time-off

Generous paid time-off

Company paid life insurance

Job summary

A non-profit organization in Maryland seeks a full-time Program Manager to supervise direct support professionals and ensure person-centered services. Responsibilities include managing budgets, coordinating individual care, promoting community integration, and leading a team. The ideal candidate has supervisory experience, strong interpersonal skills, and knowledge of community resources in Prince George’s County. This role offers competitive salary and comprehensive benefits, including medical, dental, and retirement plans.

Qualifications

• 2 years of supervisory experience working with individuals with disabilities.
• Strong interpersonal and customer service skills.
• Knowledge of community resources in Prince George’s County.
• Strong interpersonal skills and customer service orientation.

Responsibilities

• Oversee direct support professionals for assigned homes.
• Coordinate medical appointments and behavior support plans.
• Manage budgets and ensure cost-effective operations.
• Promote community outings and engage families in planning.
• Ensure homes meet safety standards and provide emergency coverage.
• Facilitate inter-agency communication and document meetings.

Skills

Interpersonal skills

Customer service orientation

Organizational skills

Knowledge of community resources

Computer skills

Supervisory experience

Education

High school diploma

Job description

About the Organization

The Arc Prince George’s County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs - all with an emphasis on person-centered community involvement and inclusion. To learn more about us and to review the complete job description, please visit www.thearcofpgc.org.

Position Summary

The Arc is seeking a full-time Program Manager who oversees all direct support professionals for their assigned homes. The Program Manager ensures that all services and supports are person-centered and promotes a culture of advocacy within the residential homes.

Key Competencies

• Advocacy: Support individuals in expressing their goals, choices, and rights.
• Communication: Actively listen and collaborate with individuals, families, and community partners.
• Relationship Building: Foster inclusive opportunities for meaningful connections and friendships.

Key Responsibilities

Individual Support & Planning:

• Coordinate medical appointments and behavior support plans.
• Lead person-centered planning and promote self-advocacy.

Financial Management:

• Develop and manage budgets; oversee expenditures and financial records.
• Ensure cost-effective operations and proper documentation.

Community Integration:

• Promote frequent community outings and use of local resources.
• Engage families and natural supports in activity planning.

Home Quality & Safety:

• Ensure homes meet safety, licensing, and maintenance standards.
• Address site needs and provide emergency shift coverage.

Communication & Documentation:

• Maintain respectful communication with families, professionals, and staff.
• Participate in and document meetings; facilitate inter-agency communication.

Health Monitoring:

• Oversee individuals’ health needs, medical services, and hygiene support.

Professionalism & Leadership:

• Model positive behavior, maintain confidentiality, and solve problems creatively.

Supervision:

• Hire, train, and manage support staff; provide ongoing feedback and team leadership.

Note: Travel between sites is required. On-call availability for emergencies, including nights and weekends, is expected.

You Are Our Ideal Candidate If You:

• Strong interpersonal skills
• Customer service-oriented
• Excellent computer skills
• Minimum high school diploma
• 2 years of supervisory experience working with people with disabilities
• Must have knowledge of community resources available in Prince George’s County
• Strong organizational skills
• Demonstrate an intensive understanding of the agency’s vision in terms of the importance of recognizing and honoring the individuals’ preferences and choices.

Total Rewards

The Arc offers a competitive salary and comprehensive benefits, to include medical, dental and vision plans. A 403(b) retirement plan w/ employer match, tuition reimbursement, benevolence program, paid holidays, generous paid time-off, paid training, company paid life insurance, and much more!