Program Manager

Jobtailor; Wisconsin; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Wisconsin seeks a senior Program Manager to drive enterprise solution development and lead cross‑functional delivery teams across people, process, and technology to deliver customer outcomes.

You will act as the senior delivery leader, owning program governance, risks, scope, milestones, and costs while coordinating with Sales, Finance, Engineering and Systems Integrator Partners to ensure customer satisfaction, measurable ROI, and successful realization of business objectives.

Qualifications

• Experience leading multi-disciplinary delivery teams and programs.
• Strong track record in phase gate development and scheduling.
• Proven ability to manage contracts and financial performance.
• Bachelor's degree required; legally authorized to work in the U.S.

Responsibilities

• Drive customer enterprise solution development and implementations.
• Lead customer teams to drive satisfaction, improvement, and program financials.
• Manage customer programs, contracts, and business relationships.
• Lead multi-disciplined delivery teams across people, process, and technology.
• Lead and direct Project Managers and consulting teams.
• Collaborate with Sales, Finance, Engineering, and Partners.
• Evaluate proposed solutions, assess risks, and plan implementations.
• Oversee scope delivery and acceptance with milestones and resources.
• Govern program standards and serve as the senior delivery leader.
• Act as the single point of accountability for customers and sponsors.
• Lead program delivery processes, change requests, artifacts, phase gates, resources, costs.
• Establish objectives and direct program teams.
• Facilitate program management processes across the business.
• Manage customer communications, expectations, and commitments.
• Serve as central client contact throughout the program lifecycle.
• Achieve customer satisfaction and business objective realization.
• Coordinate PM reviews and publish metrics and reports.
• Maintain program KPI metrics for quality and delivery.
• Lead teams in identifying risks and mitigation actions.
• Integrate program risks and requirements across projects.
• Provide monthly status updates on milestones and high-risk areas.
• Manage and drive Quarterly Business Review processes.
• Lead continuous improvement of customer relationship performance and satisfaction.
• Communicate regularly with customers and internal teams to align with expectations.

Skills

Project Management

Phase Gate Development

Integrated Master Scheduling

Contract Management

Financial Performance Management

Stakeholder Engagement

Risk Management

Program Delivery

Continuous Improvement

Communication

Education

Bachelor's degree

Job description

• Drive customer enterprise solution development and implementations
• Lead customer teams to drive customer satisfaction, continuous improvement, and program financial performance
• Manage customer programs, contracts, and business relationships
• Lead multi-disciplined delivery teams across people, process, and technology
• Lead and direct Project Managers and consulting teams
• Collaborate with Sales, Finance, Engineering, and Systems Integrator Partners
• Evaluate proposed solutions, assess and manage risks, and plan program-wide implementations
• Oversee program scope delivery and acceptance using tasks, deliverables, milestones, and resources
• Govern program standards and serve as the senior-most delivery leader
• Act as the single point of accountability for customers and build relationships with key stakeholders and sponsors
• Lead program delivery processes, change requests, project artifacts, phase gates, resources, and estimated costs
• Establish objectives and goals and provide direction to program and project teams
• Facilitate program management processes across the business
• Manage customer communications, expectations, and contractual commitments
• Serve as the central client contact throughout the program lifecycle
• Achieve customer satisfaction and successful realization of business objectives and metrics
• Coordinate Program Management reviews and prepare and publish PM metrics and reports
• Maintain program KPI metrics for quality, technical performance, and delivery
• Lead customer teams in defining risks and identifying mitigation actions
• Integrate program risks and requirements across projects
• Provide monthly program status updates regarding milestones and high-risk areas
• Manage and drive the Quarterly Business Review process
• Lead continuous improvement of customer relationship performance metrics and satisfaction
• Communicate regularly with customers and internal teams and align execution with customer expectations

Requirements

• 7+ years of Project Management experience or a combination of 6 years Project Management and Project Engineering experience with technical product development projects
• 4+ years of phase gate development and integrated master scheduling (IMS) experience
• Candidates must be legally authorized to work in the United States without company sponsorship now or in the future
• Bachelor’s degree
• Ability to work Monday through Friday
• Ability to work in an environment with moving mechanical parts, vibration, fumes or airborne particles, toxic or caustic chemicals, and noise that may require hearing protection

Core Competencies

Demonstrates extensive experience in Project Management, leading cross-functional teams, and driving customer satisfaction through effective program delivery and risk management. Proficient in phase gate development and integrated master scheduling to ensure successful project execution and alignment with business objectives.

Highest-signal resume keywords

• Project Management
• Phase Gate Development
• Integrated Master Scheduling
• Customer Relationship Management
• Risk Assessment and Mitigation

Hard Skills

• Project Management
• Phase Gate Development
• Integrated Master Scheduling
• Program Delivery
• Risk Management
• Program KPI Metrics
• Continuous Improvement
• Contract Management
• Financial Performance Management
• Stakeholder Engagement

Soft Skills

• Leadership
• Collaboration
• Communication
• Customer Satisfaction Focus
• Team Management

Industry Keywords

• Enterprise Solution Development
• Program Management
• Business Relationships
• Project Artifacts
• Quarterly Business Review
• Technical Product Development
• Customer Expectations
• Program Scope Delivery
• Program Standards
• Program Lifecycle