Program Manager

Snow Companies; Williamsburg (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Snow Companies is seeking a Program Manager to plan and execute patient education programs in virtual or live formats, promoting attendance and client engagement. The role emphasizes coordination, strong communication, and sensitivity to patient experiences, with travel up to 25% as needed.

Ideal candidates bring event planning expertise, knowledge of regulatory requirements, and the ability to liaise with account teams to tailor programs for clients in the pharmaceutical space.

Qualifications

• Bachelor's degree and 3–5 years of related experience preferred.
• Experience in virtual webinars and live events is desirable.
• Strong communication, organization, and attention to detail required.

Responsibilities

• Coordinate virtual webinars and events for patients and caregivers.
• Manage live event details including venue setup and A/V needs.
• Recommend platforms (AdobeConnect, Webex, Zoom) based on needs.
• Lead event production and act as production director during events.
• Provide primary technical support during virtual engagements.
• Coordinate with clients and internal teams to finalize details.
• Travel up to 25% as required.
• Interface with contractors and vendors professionally.
• Monitor program development and client satisfaction.

Skills

Public speaking

Teamwork mentality

Organization & file management

Multitasking

Empathy

Attention to detail

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Outlook

Salesforce

Zoom

Job description

Job Description

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Patient Privacy

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

Agency

Snow

Job Function

Production

Job Subfunction

Experiential and Events Production

Job Description

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Patient Privacy

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

Essential Job Functions And Responsibilities

It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:

• Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
• Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs
• Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
• Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed
• Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
• Lead the production of events and take on the role of the production director during the event (live or virtual)
• Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
• Perform as the event host or moderator for part of or the entire event (live or virtual)
• Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event
• Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
• Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
• Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations
• Provide regular communication with client representatives regarding ongoing program development and effectiveness
• Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
• This position may include up to 25% in travel
• The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

Knowledge

KNOWLEDGE, SKILLS, AND ABILITIES:

Proficient working knowledge in a Microsoft Windows environment to include:

• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Salesforce (preferred)
• Zoom (preferred)
• Event planning and coordination
• Basic mathematics and business statistics

Skills

• Public speaking
• Teamwork mentality
• Organization and file management
• Multitasking
• Empathy
• Attention to detail

Abilities

• Flexibility in job roles/responsibilities/business hours
• Although day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekends
• Comprehension of general documents related to the pharmaceutical/biotechnology industry
• Critical thinking
• Travel
• Problem-solving
• Conduct outreach calls
• Outreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically “cold calls,” should take this under consideration when applying

Education, Experience, And Related Qualifications

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

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